Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Danielle Brown

Welland,ON

Summary

Experienced in both patient care and clerical responsibilities.

Possesses experience in managing front office tasks, including scheduling, communication, and customer service. Known for effective team collaboration and adaptability to changing needs. Skilled in multitasking, problem-solving, and maintaining positive workplace environment.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Administrator

Ontario Addiction Treatment Centre
05.2023 - 12.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Communicated with MRP, Pharmacy and Nurse around patient needs, change in status and all emergency situations
  • Supervise urine drug screening, and testing using a dipstick
  • Management of Patient active scripts including script cancellation as per Rx protocol
  • Maintain a high level of competency in Electrical Medical Records use including verification of health card, scheduling, information entry and assessment, data management, and document management.

Administrative Assistant

QueenChester Terrace
04.2022 - 11.2022
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Community Support Worker

Care Partners
05.2017 - 04.2022
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Supported meal planning and preparation according to dietary restrictions or preferences of the client.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.

Education

Graduate Certificate - Medical Office Assistant

Trillium College
09.2023

High School Diploma -

Eastdale Secondary School
06.2014

Skills

  • Time Management
  • Office Administration
  • Administrative Support
  • Database entry
  • Telephone reception
  • Schedule and calendar management
  • Multitasking and Organization
  • Computer Literacy and Technical Skills
  • Chart updates
  • Medical terminology knowledge
  • EMR / EHR
  • Clinical documentation

Languages

English
Native or Bilingual

Certification

● CPR

● First Aid

● WHMIS

● CSW Certification

Timeline

Office Administrator

Ontario Addiction Treatment Centre
05.2023 - 12.2024

Administrative Assistant

QueenChester Terrace
04.2022 - 11.2022

Community Support Worker

Care Partners
05.2017 - 04.2022

High School Diploma -

Eastdale Secondary School

Graduate Certificate - Medical Office Assistant

Trillium College

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Danielle Brown