Summary
Work History
Education
Skills
References
Timeline
Generic

Danielle Bradley

Saint John,NB

Summary

I am customer-focused, and dedicated to ensuring that I deliver quality, care and that no customer is unsatisfied with my work. I work hard to manage expectations and prevent conflicts. I am goal-driven and enjoy learning new things within the field expected of me, and continue to grow constantly. I am always pushing myself to be better. I work well when I have a set of tasks and become focused on making sure the job is done punctually.

Work History

Hotel Front Desk Receptionist and Kitchen Help

Chateau Saint John
Saint John, NB
  • Greeted guests upon arrival, answered inquiries and provided information about hotel services.
  • Checked in guests using established procedures, verified guest identification and credit card information.
  • Processed payments for guest accounts, accepted cash or credit cards as payment.
  • Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
  • Responded to customer complaints and addressed issues promptly and professionally.
  • Provided excellent customer service to ensure a positive experience for all hotel patrons.
  • Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
  • Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
  • Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
  • Maintained order and cleanliness of work areas to conform with health codes.

CSA

Parkland Saint John
Saint John, NB
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Administered medications according to physician's orders and monitored responses to treatment regimens.
  • Performed light housekeeping duties such as laundry services for residents.

Funeral Home Answering Service

Stericycle
Saint John, NB
  • Fielded incoming calls, answered questions and transferred calls internally.
  • Maintained excellent customer satisfaction through polite, calm demeanor.
  • Researched and quickly resolved customer issues.
  • Provided accurate information regarding services offered.
  • Routed calls to appropriate personnel or departments.
  • Created new customer accounts in the database system.
  • Entered notes into the database for each call received.
  • Maintained a professional attitude while handling difficult situations.
  • Took messages from callers and accurately relayed details to intended staff.

Autism Behavioral Therapist

Stepping Stones
Saint John
  • Completed clinical documentation for caseload, attended psychological evaluations to provide clinical input and maintained open lines of communication with team members.
  • Counseled family members regarding emotional issues resulting from caring for a loved one diagnosed with autism spectrum disorder.
  • Discussed replacement strategies to increase desired behaviors and transfer skills to family and community providers.
  • Maintained accurate records of services provided including daily notes and monthly reports documenting goals achieved by each client.
  • Implemented positive reinforcement techniques as part of behavior modification programs for clients with autism spectrum disorder.
  • Designed treatment plans with observed behaviors to target interventions to decrease behaviors of concern.
  • Tracked data related to client responses during intervention sessions using a variety of assessment tools such as frequency counts or event recording protocols.

Caregiver, Special Needs

Independence Plus
Saint John
  • Observed, reported and documented patient status and care provided.
  • Instructed clients on proper use of assistive devices such as wheelchairs, walkers.
  • Monitored physical and emotional health of clients.
  • Provided companionship by engaging in conversation, playing board games or reading stories together.
  • Developed positive relationships with families of special needs individuals.
  • Administered medication when needed according to doctor's instructions.
  • Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
  • Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.

Education

Human Service Counseling -

NBCC
Saint John, NB
06.2014

Saint Malachy's Memorial High School
Saint John
06.2012

Skills

  • Supply Stocking
  • Greeting Guests
  • Multi-Line Phone Systems
  • Customer Service Management
  • Goal Setting
  • Multitasking
  • Adaptability
  • Continuous Improvement
  • Excellent Communication
  • Problem-solving skills
  • Hospitality services

References

References available upon request.

Timeline

Hotel Front Desk Receptionist and Kitchen Help

Chateau Saint John

CSA

Parkland Saint John

Funeral Home Answering Service

Stericycle

Autism Behavioral Therapist

Stepping Stones

Caregiver, Special Needs

Independence Plus

Human Service Counseling -

NBCC

Saint Malachy's Memorial High School

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Danielle Bradley