Danielle Bovenberg
Kelowna,BC
Summary
Creative and dedicated leader with solid background in team management, individual development and training in corporate and non-commercial environments across an 11 year career. Skilled team player with extremely strong communication skills, in person and online. Dependable and hardworking, focused on learning and completing work quickly and to standard to consistently exceed expectations.
Overview
14
14
years of professional experience
Work History
Customer Success Agent
Fullscript
2022.11 - Current
- Handle and promptly resolve customer complaints and questions through phone calls, emails and chat.
- De-escalate and resolve customer complaints with punctual, polite and professional service.
- Maintain comprehensive knowledge for accurate, informative customer advice and resolution.
Vocal Director, NextGen Lead & Online Host Lead
Trinity Church
2019.09 - 2022.02
- Scheduled and coordinated musicians and vocalists to facilitate 4 music programs
- Oversaw and executed music for special events, video shoots, weekend services, auditions, retreats, rehearsals and youth midweek nights
- Developed a team of online chat hosts; created an execution guide, trained each host and oversaw the team to ensure excellent and timely communication and engagement with our online audience during our weekly livestream.
Music Teacher
DeGazon Music
2015.01 - 2019.06
- One-on-one vocal and piano lessons with students aged 3+
- Developed lesson plans and practice schedules tailored to each individual student.
Store Manager
Starbucks
2010.02 - 2015.10
- Made all staffing decisions; hiring, training, evaluation, correction, discharging and scheduling as well as managed the stores financial performance
- Ensured high customer satisfaction and high product quality
- Drove the implementation of company programs by creating action plans and motivating and instructing the team to meet objectives.
Skills
- Leadership
- Management
- Training
- Time Management
- Multitasking Abilities
- Attention to Detail
- Communication
- Customer Satisfaction
Timeline
Customer Success Agent
Fullscript
2022.11 - Current
Vocal Director, NextGen Lead & Online Host Lead
Trinity Church
2019.09 - 2022.02
Music Teacher
DeGazon Music
2015.01 - 2019.06
Store Manager
Starbucks
2010.02 - 2015.10