DANIELLE BOULET
Toronto
Summary
Professional with strong background in customer interactions and service solutions with over 10 years experience. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Adept at handling inquiries, resolving issues, and managing high-volume tasks in fast-paced environments. Skilled in using CRM software, maintaining customer satisfaction, and ensuring compliance with company policies. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Hairstylist
Educo Salon
09.2019 - Current
- Always offering exceptional client customer service
- Taking on a new clientele and ensuring my existing clientele feel welcomed
- Continuing my education
- Taking on extra duties and moral building activities
- Processed payments, entering sales in register for prompt customer service.
- Ability to respond in a positive and supportive way when asked for my professional opinion or share concerns
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Built lasting relationships with staff and clients that foster a positive work environment
- Collaborated with colleagues for continuous improvement in salon performance and customer service.
- Staying compassionate and caring when clients are sharing personal details
- Maintain a social media account and encouraging client engagement
- Booking appointments for myself and colleagues through salon booking software
Personal Assistant
Jane Nixon
09.2019 - 03.2020
- Provided clerical assistance
- Co-ordinated schedules, travel, and appointments
- Maintained correspondences through email
Licensed Hairstylist
Radford Studio
05.2018 - 09.2019
- Greeted clients to make them feel welcomed and excited for their service
- Brought in new clients and built a new clientele
- Ability to adjust to new teams with new processes and procedures
- Punctual and fully equipped for out of studio appointments requiring travel to clients
- Booked and managed my own appointments using an online booking system
Educator
Versailles Academy
01.2017 - 05.2018
- Over-seeing students’ practical and theoretical work
- Assisted in demonstrations and instruction
- Positive mentor to students
- Presented social skills and techniques to thrive in the industry
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
MAC Cosmetics Sales and Artists
Estee Lauder Companies
12.2013 - 05.2018
- Retail sales of beauty products, primarily make-up
- Customer service catered to each customer’s specific needs and requests
- Cash handling and nightly debit and credit reports
- Accounted for a large inventory of products
- Worked closely with coworkers and facilitated team building by creating tasks we could perform as a group
- Created Excel sale spreadsheets for end of month inventory
Licensed Hairstylist
Studio Scissors Hair Salons Ltd.
11.2012 - 05.2018
- Greeted clients to make them feel welcome and excited for their service
- Consulted in an efficient manner to best accommodate the client
- Cut and styled hair to suit face shape, hair type and lifestyle
- Client customer service
- Prescribed and sold the appropriate products for desired look and feel
- Understanding, kind and compassionate with clients
- Ability to respond in a positive and supportive way when asked for my professional opinion or while sharing concerns
- Built lasting relationships with staff and clients that foster a positive work environment
Education
General Studies
Athabasca University
Athabasca, AB01-2022
Trade's Diploma - Cosmetology
Versailles Academy
Ottawa, ON11-2011
High School Diploma -
Earl of March Secondary School
Ottawa, ON06-2009
Skills
- Customer service
- Patience and empathy
- Multitasking and organization
- Team collaboration
- Reliability and punctuality
- Strong work ethic
- Relationship building
- Strong communication skills
Certification
WHMIS Certified
Cosmetology Licensed
Timeline
Licensed Hairstylist
Educo Salon
09.2019 - Current
Personal Assistant
Jane Nixon
09.2019 - 03.2020
Licensed Hairstylist
Radford Studio
05.2018 - 09.2019
Educator
Versailles Academy
01.2017 - 05.2018
MAC Cosmetics Sales and Artists
Estee Lauder Companies
12.2013 - 05.2018
Licensed Hairstylist
Studio Scissors Hair Salons Ltd.
11.2012 - 05.2018
General Studies
Athabasca University
Trade's Diploma - Cosmetology
Versailles Academy
High School Diploma -
Earl of March Secondary School
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