Danielle Bolognese
Maple Ridge,British Columbia
Summary
High-energy, brings outstanding leadership skills and industry knowledge developed over 18-year career. Comfortable in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach.
Overview
18
18
years of professional experience
Work History
Warranty Administration Manager
Velocity Vehicle Group
Surrey, BC
02.2022 - Current
- see attached job description
- Managed, approved & submitted SA's & warranty Admin. time sheets.
Service Advisor, Dispatcher, NTS Service Cord.
Velocity Vehicle Group
Surrey, BC
04.2012 - 02.2022
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Scheduled appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
- dispatched work to technicians
- worked closely with new truck sales coordinator
Service Advisor & Warranty Manager
Co-Van International Trucks
Coquitlam, BC
01.2006 - 03.2011
- same as above
Education
High School Diploma -
Maple Ridge Secondary School
Maple Ridge, BC06-2001
Some College (No Degree) - Legal Administrative Assistant
University of The Fraser Valley
Abbotsford, BCSkills
- Business Administration
- Workforce Management
- Business Development
- Performance Management
- Staff Development
- Time Management
Timeline
Warranty Administration Manager
Velocity Vehicle Group
02.2022 - Current
Service Advisor, Dispatcher, NTS Service Cord.
Velocity Vehicle Group
04.2012 - 02.2022
Service Advisor & Warranty Manager
Co-Van International Trucks
01.2006 - 03.2011
High School Diploma -
Maple Ridge Secondary School
Some College (No Degree) - Legal Administrative Assistant
University of The Fraser Valley
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