Danielle Boileau
HVACR and Commercial Appliance Technician
Murray Harbour,PEI
Summary
Detail-oriented service technician with a proven track record in testing and evaluating commercial appliances and HVAC systems, dedicated to delivering swift and effective solutions. Renowned for consistently completing service orders promptly while ensuring meticulous documentation accuracy, enhancing operational efficiency. Committed to providing superior service and fostering effective client communication, with a focus on mentoring through the Women in Trades Training Initiative at Okanagan College. Leveraging extensive industry experience to pursue a maintenance technician role aligned with a strong work ethic and dedication to quality and client satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Golf Course Maintenance Technician
PEI’s Finest Golf – Government of PEI
Brudenell, PEI
05.2023 - Current
- Seasonal Employment
- Assisted in maintaining optimal golf course conditions through effective maintenance and horticultural practices. Supported precise edging and pin placement using hand tools and trimmers to enhance visual appeal. Gained experience operating machinery such as bobcats, gators, and hedge trimmers.
- Contributed to a collaborative team environment that elevated guest experiences. Seeking a stable year-round position.
Field Service Technician - Self Employed
DKB HVAC Services
Murray Harbour, PE
07.2019 - Current
- Diagnosed and repaired HVAC systems to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance and inspections to enhance system reliability and efficiency.
- Implemented preventive maintenance programs that minimized breakdowns and extended equipment lifespan.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Collaborated with clients to identify issues and provide tailored solutions for a variety ofequipment needs.
Commercial Service Technician
DKB HVAC Services
05.2020 - 10.2024
- Commercial Service Technician for Hobart Food Equipment. Owner/Operator Sole Proprietor.
- Natural Gas and Propane Certified - Red Seal HVACR Technician.
- All ITW Brands and non ITW Brand commercial appliances. Oliver bread slicers, GBS deep fryers, GBS Combi ovens, Henny Penny Deep Fryers and other equipment, as required in local grocery stores and government care homes.
- Exclusive Sub-Contractor with Hobart Food Equipment Group Canada on Prince Edward Island, NewBrunswick and Nova Scotia, when required.
Commercial Appliance Service Technician
Hobart Food Equipment Group Canada
Prince Edward Island
10.2023 - 05.2024
- Commercial Appliance Service Technician. Baxter, Hobart, Traulsen, Centerline and all other ITW appliances. Commercial Appliance repairs on Non-Hobart Products at various grocery, health care facilities and small to large independent businesses.
- Shared On-Call Rotation with New Brunswick Service Technicians.
- Conducted routine maintenance checks to prevent equipment failures and extend lifespan.
- Diagnosed and repaired commercial food equipment to ensure optimal performance.
- Collaborated with team members to troubleshoot complex technical issues effectively.
- Managed inventory of parts and tools, ensuring availability for timely repairs and service requests.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Evaluated systems according to predetermined checklist and noted issues.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
Sales Advisor
Beck’s Home Furniture and Appliances
Montague, PE
05.2020 - 06.2021
- Facilitated customer transactions for furniture and appliances, enhancing overall shopping experience.
- Assisted in delivering sales and technical training for Whirlpool, Maytag, and KitchenAid products. Supported team members in understanding product features and troubleshooting techniques. Contributed to improved customer satisfaction through effective training sessions.
Service Technician
Hobart FEG Canada - Vancouver Office
Kelowna, British Columbia
03.2017 - 06.2019
- Performed servicing on commercial kitchen equipment to ensure rapid repairs and reduce operational downtime.
- Conducted routine maintenance on food service machinery, enhancing reliability and longevity.
- Managed inventory of tools and parts, ensuring availability for timely service delivery.
- Supported fellow technicians in equipment maintenance and repair.
- Assisted in maintaining equipment from Traulsen, Baxter, Vulcan, Hobart, and other ITW brands. Supported team members in troubleshooting and repairing kitchen appliances. Contributed to efficient operations by ensuring equipment functionality.
- Completed certification program focused on maintenance and safety standards for warewash and meat room equipment.
- Performed regular maintenance and repairs on gas-fired appliances and propane systems.
- Cultivated customer relations and facilitated ongoing online training courses within ITW.
- Assisted in coordinating maintenance activities for clients including Costco and Sobeys Canada. Supported Walmart maintenance as required.
- Provided outstanding customer service.
- Evaluated systems according to predetermined checklist and noted issues and recommend Planned Maintenance Contracts.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Performed maintenance duties and safely handled chemicals and solutions.
- Accurately completed service reports and warranty forms.
- Acquired in-depth knowledge of specific equipment through hands-on training with company specialists in Ohio.
- Identified issues and implemented repairs on commercial kitchen equipment, ensuring reliable functionality and service continuity.
Click and Collect – Loblaws
01.2017 - 03.2017
- Worked with online shopping department to resolve quality control and inventory issues for our customers and improve operations while providing exceptional customer service. Worked with online customers to understand requirements and provide exceptional service. Increased customer satisfaction and repeat business through pursuit of resolutions to problems arising from Click and Collect service, while protecting reputation and loyal customer base.
- Consistent emphasis on punctuality and worked to maintain outstanding attendance record, arriving early to work and ready to start immediately. Covered extra shifts for fellow employees and if necessary, worked longer shifts to make sure the tasks were completed to above and beyond company standards.
HVACR Technician
Key Food Equipment Services
Vancouver, BC
06.2016 - 10.2016
- Collaborated with technicians to service and maintain small and large refrigeration equipment.
- Assisted in troubleshooting walk-in coolers and freezers. Supported maintenance of gas appliances. Aided in resolving electrical, gas, and refrigeration equipment issues.
- Assisted in maintaining commercial appliances at quick serve restaurants and specialty clients. Supported troubleshooting and repairs to ensure optimal performance of equipment. Collaborated with teams to streamline service processes and enhance customer satisfaction.
- Managed inventory of parts for company vehicle. Replenished stock as required to maintain availability.
- Conducted routine maintenance on various kitchen appliances to ensure optimal performance.
- Maintained accurate records of service calls and repairs, ensuring compliance with company standards.
HVACR Technician
Border Plumbing, Heating and Air
Kelowna, BC
08.2011 - 06.2016
- Inspected and adjusted residential heating and cooling systems to enhance efficiency and reliability.
- Provided outstanding customer support to enhance client satisfaction and boost sales performance.
- Diagnosed issues and implemented recommended repairs and preventative maintenance strategies.
- Provided exceptional customer service, resulting in positive reviews and repeat business requests. Participated in on-call rotation with fellow technicians to ensure timely support. Managed inventory controls for vehicle parts to maintain operational efficiency.
- Verified and maintained clean drivers' abstracts to ensure compliance with safety standards.
Education
HVACR Red Seal Traning - Level 1, 2, 3 And 4
Okanagan College
Penticton, BC03.2016
Class C and Class B Gas Service Certification - undefined
Okanagan College
Penticton, BC02.2016
Skills
- Customer Service
- Painting
- Plumbing repairs
- Groundskeeping
- Drywalling
- HVAC systems
- Door hardware
- Pipe fitting knowledge, bending & cutting
- Ladder and harness safety
- Building maintenance
- WHMIS certification
- First Aid Certification
- Motor controls
- Fan coil units
- Power tool proficiency
- Hand and power tools
- Electrical troubleshooting/training
- Refrigerant recovery and charging systems CFC certificate
- Computer and cellular phone skills
- Troubleshooting and diagnostics
- Maintenance and repairs
- Driver's License
- Technical Training
- HVAC installation knowledge
- Preventive and reparative maintenance
- Sales
- Inventory management
- Teamwork/ Collaboration and supervisory skills from previous retail and service industry positions
- Mechanical Training on various equipment
- Clean drivers abstract and bondable
Languages
English
Certification
- Warewash Certification : September 2017
- Hobart Food Equipment Group Canada - Troy, Ohio
- Mixer, Meat Room Certification :January 2019 Mixer, Meat Grinders, Slicers And Meat Saws
- Hobart Food Equipment Canada - Troy, Ohio
Interests
- Backpacking and Hiking
- Food Tourism
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Learning new cooking techniques and expanding my culinary skills
- Engaging in food photography and sharing culinary creations on social media
- I participate in a variety of outdoor recreational activities
- Camping
- Kayaking
- DIY and Home Improvement
- Woodworking
- Participating in various activities, including Dog shows, Newfoundland dog breeding, and was active in the BC Newfoundland & NDCC Clubs in the past
- Animal Care
- I like working with my hands and fixing things
- Interior Design
- I have a passion for photography and editing photos
- Animal Welfare Advocacy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Commercial Appliance Service Technician
Hobart Food Equipment Group Canada
10.2023 - 05.2024
Golf Course Maintenance Technician
PEI’s Finest Golf – Government of PEI
05.2023 - Current
Commercial Service Technician
DKB HVAC Services
05.2020 - 10.2024
Sales Advisor
Beck’s Home Furniture and Appliances
05.2020 - 06.2021
Field Service Technician - Self Employed
DKB HVAC Services
07.2019 - Current
Service Technician
Hobart FEG Canada - Vancouver Office
03.2017 - 06.2019
Click and Collect – Loblaws
01.2017 - 03.2017
HVACR Technician
Key Food Equipment Services
06.2016 - 10.2016
HVACR Technician
Border Plumbing, Heating and Air
08.2011 - 06.2016
Class C and Class B Gas Service Certification - undefined
Okanagan College
HVACR Red Seal Traning - Level 1, 2, 3 And 4
Okanagan College