Danielle Beaverstock
Gravenhurst,ON
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server/bartender successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level server/bartender position. Ready to help team achieve company goals. Currently educated with smart serve certification, food handling certification as well as CPR training.
Overview
2
2
years of professional experience
Work History
Server
Taboo Muskoka Resort & Golf
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned how to recognize when a customer needs to be cut off from being served
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
Housekeeping Inspector
Taboo Muskoka Resort & Golf
05.2021 - 04.2023
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Addressed customer feedback and complaints to maximize satisfaction.
Skills
- Food Preparation and Safety
- Table Setting Arrangements
- Food and Beverage Pairings
- Bill Computation
- Process Payments
- Train Employees
- Price Memorization
- Menu Memorization
- Food Sales and Promotion
- Sales Expertise
- Order Accuracy
Timeline
Server
Taboo Muskoka Resort & Golf
05.2023 - Current
Housekeeping Inspector
Taboo Muskoka Resort & Golf
05.2021 - 04.2023
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