Summary
Overview
Work History
Skills
Timeline
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Danielle Baird

Banff,AB

Summary

Innovative hospitality professional with over a decade of guest-centric luxury hospitality experience; bringing unparalleled passion, energy and engaging leadership.


With the core values of being inspiring, building trust, through open and honest leadership, allowing empowerment of individuals to exceed guest expectations and deliver luxury experiences.


By being true to my passion of hospitality and providing trusting, open and honest leadership, I take pride in building winning teams that inspire and support each other to deliver exceptional guests experiences.

Overview

9
9
years of professional experience

Work History

Assistant Food and Beverage Director

Fairmont Chateau Lake Louise
06.2023 - Current
  • Provided strategic oversight for all hotel operations whilst collaborating with department heads to maintain high standards.
  • Implemented initiatives to elevate overall guest experience and satisfaction.
  • Addressed guest feedback promptly and executed improvements.
  • Led and inspired a team of twenty-six leaders.
  • Fostered a culture of professionalism, and guest-centric service.
  • Managed budgets effectively, optimizing resources for profitability while preserving luxury service levels.
  • Implemented cost-control measures without compromising the quality of service.
  • Ensured all aspects of the hotel operations met or exceeded the luxury brand's quality standards.
  • Conducted regular inspections and audits, maintaining a flawless guest experience.
  • Implemented training programs, enhancing the skills and professionalism of the staff.

Restaurant General Manager

Fairmont Banff Springs Hotel
12.2021 - 06.2023
  • Department head of four leaders and sixty-eight colleagues during peak season.
  • Developed leaders, focused on creating development plans to help achieve their professional goals. During my tenure, four leaders successfully achieving promotions.
  • Optimizing profits by controlling food, beverage and labor costs by refining portion control, beverage batching programs, and strongly enforcing labour standards.
  • An ambassador for cultivating engagement in the venue. Finishing the year with 8.6 for our Employee Engagement in my first year, showing a 40%, increase from the year prior.
  • Strong focus on engagement by ensuring staff were well-trained, knowledgeable and consistently delivering on our brand promise by exceeding expectations and delivering exceptional experiences.
  • Ensuring team engagement, financial goals, and standard operating procedures were top focuses for leadership.
  • Working directly with Executive Chef to survey restaurant demands by identifying and evaluating competitors to stay ahead of market trends.
  • Meeting weekly with Restaurant Chef counterpart to cultivate menus that reflect venue identity and seasonal trends.

Director of Outlets

JW Marriott The Rosseau Muskoka Resort & Spa
03.2020 - 11.2021
  • Responsible for eight venues within property, overseeing a leadership team of eleven and eighty-five associates.
  • Training, coaching and developing leadership team to be empowered when dealing with guests and associates issues.
  • Consistently training and developing associates to be knowledgeable in Food and Beverage.
  • Conducting audits to ensure brand standards are being upheld and consistent for guest experience within venues.
  • Working closely with Executive Chef to collaborate on innovative Food and Beverage experiences for guests.
  • Responsible for driving guest satisfaction, colleague engagement, brand compliance and financial performance of eight venues.

Restaurant Manager - Lakeview Lounge

Fairmont Chateau Lake Louise
08.2019 - 03.2020
  • Department head of iconic lounge offering all-day service; afternoon tea, cocktail service and restaurant dining with 3 season patio.
  • Responsible for guest satisfaction, colleague engagement, brand compliance and financial performance of venue.
  • Managing three leaders and forty colleagues.

Interim Manager - Chateau Deli

Fairmont Lake Louise
01.2019 - 06.2019
  • Lead young leadership team by setting standards, creating accountability amongst each other, and laying groundwork for day to day operations.
  • Worked with leaders to have strong focus on training to ensure food and beverage quality was upheld in quick service, high volume restaurant.
  • Managing two leaders and twenty-six colleagues.

Restaurant Manager - Poppy Brasserie

Fairmont Chateau Lake Louise
10.2017 - 08.2019
  • Lead main breakfast restaurant in hotel that had drove overall hotel breakfast scores.
  • Increased overall employee engagement from 56% to 94% in one year with minimal colleague turnover.
  • Managed four leaders and fifty colleagues

LAGO Italian Kitchen

Fairmont Chateau Lake Louise
03.2017 - 10.2017
  • Responsible for all administrative duties and planning for launching the seasonal restaurant. Empowered to view the responsibility as a new opening. Created training packages, developed standards and restaurant concepts.
  • Hired and trained all new team of thirty-four colleagues for three meal period operation.
  • Managed heavy volume within in restaurant for tour business. With a primary focus on tour lunch, servicing an average of 500 covers a day.
  • Held consistent trainings for all staff to improve/refine skills.
  • Responsible for reviewing all financials and speaking to both profit and labour costs.

Assistant Banquet Manager

Fairmont Chateau Lake Louise
09.2016 - 03.2017
  • Planned and coordinate various events, collaborating closely with clients for customization.
  • Supervised and trained banquet staff for efficient and professional service; fostered positive work environment.
  • Oversaw event logistics, including setup, breakdown, and seating arrangements.
  • Acted as a main client contact during events, addressing inquiries, special requests, and ensuring client satisfaction.
  • Maintained high service and cleanliness standards; conducting regular inspections.
  • Addressed issues promptly to ensure a positive experience for clients and guests.
  • Collaborate with external vendors and manage relationships.
  • Effectively communicated with kitchen staff, event planners, and other departments.

Banquets Supervisor

Fairmont Chateau Lake Louise
04.2015 - 09.2016
  • Supervised staff to ensure a positive work environment, focusing on colleague satisfaction and fostering teamwork.
  • Execute events flawlessly by paying meticulous attention to detail in all aspects, from setup to breakdown.
  • Implemented effective beverage control measures at bars during events, ensuring optimal inventory management by leading bar inventory program.
  • Liaised with clients to understand their specific needs, preferences, and expectations for each event.
  • Collaborated closely with the team to create a seamless and tailored experience for clients and guests.
  • Oversaw set ups and breakdown of events, including seating arrangements, decor, and audio-visual requirements.
  • Address any issues or challenges that arose during events promptly and professionally, ensuring client and guest satisfaction.

Skills

  • Proven record of driving guest and colleague satisfaction
  • Known for consistently fostering a positive and engaging work and environment
  • Strong operational and organization skills
  • Effectively communicating to ensure the common goal is achieved amongst team members
  • Strong focus to push revenues to exceed targets and achieve financial successes
  • Continuously learning to be aware of industry trends to inspire enhancement of offerings for guests
  • Leadership development and empowerment through engaging and personalization
  • Passion for creating superior luxury guest experiences

Timeline

Assistant Food and Beverage Director

Fairmont Chateau Lake Louise
06.2023 - Current

Restaurant General Manager

Fairmont Banff Springs Hotel
12.2021 - 06.2023

Director of Outlets

JW Marriott The Rosseau Muskoka Resort & Spa
03.2020 - 11.2021

Restaurant Manager - Lakeview Lounge

Fairmont Chateau Lake Louise
08.2019 - 03.2020

Interim Manager - Chateau Deli

Fairmont Lake Louise
01.2019 - 06.2019

Restaurant Manager - Poppy Brasserie

Fairmont Chateau Lake Louise
10.2017 - 08.2019

LAGO Italian Kitchen

Fairmont Chateau Lake Louise
03.2017 - 10.2017

Assistant Banquet Manager

Fairmont Chateau Lake Louise
09.2016 - 03.2017

Banquets Supervisor

Fairmont Chateau Lake Louise
04.2015 - 09.2016

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Danielle Baird