Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Danielle Babcock

West Kelowna

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server

Kelly o Bryans
06.2014 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained clean and orderly dining area for enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Sous Chef

Kelly o Bryans
06.2014 - Current
  • Enhanced overall restaurant efficiency by streamlining kitchen operations and implementing effective time management strategies.
  • Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
  • Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.

Manager

McDonalds
01.2011 - 06.2014
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Education

High School Diploma -

Prince George Secondary School
Prince George, BC
01.2013

Skills

  • Food Sales and Promotion
  • Special Dietary Requirements
  • Server Training
  • Guest Relations Management
  • Order Accuracy

Certification

  • Serving It Right
  • Foodsafe BC
  • First aid level 1
  • Certified Yoga Instructor

Timeline

Server

Kelly o Bryans
06.2014 - Current

Sous Chef

Kelly o Bryans
06.2014 - Current

Manager

McDonalds
01.2011 - 06.2014

High School Diploma -

Prince George Secondary School

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Danielle Babcock