Summary
Overview
Work History
Skills
Certification
Timeline
Generic

DANIELLE AQUINO

CALGARY,AB

Summary

Highly motivated and service-oriented individual with over 5 years of experience in the hospitality industry, excelling in customer service, team leadership, and operational efficiency. Adept at fostering positive guest experiences through proactive communication, attention to detail, and a commitment to maintaining high standards.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Blowers & Grafton
Calgary, Alberta
10.2023 - 12.2024
  • Provided attentive and prompt service to enhance the dining experience, and encourage repeat customer visits.
  • Accurately took and relayed food and beverage orders, minimizing errors, and reducing service delays.
  • Upsold menu items to increase the average ticket size per shift, contributing to revenue growth.
  • Resolved guest concerns promptly to ensure satisfaction, and uphold high service standards.
  • Maintained cleanliness and organization of the dining area, improving efficiency, and ensuring safety compliance.

Barista

Alberta Tennis Centre
Calgary, AB
05.2023 - 12.2023
  • Delivered exceptional customer service by preparing and serving high-quality coffee beverages and menu items in a fast-paced environment.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety standards.
  • Operated cash registers, processed payments, and handled customer inquiries with professionalism and efficiency.
  • Supported team operations by assisting with inventory management, restocking supplies, and contributing to a positive work atmosphere.

Hospitality Team Lead

The Keg Steakhouse + Bar
Fort McMurray, AB
11.2019 - 02.2022
  • Provided friendly and efficient service to all customers, handling challenging situations with ease.
  • Managed a team of employees, assigned work tasks, and provided prompt and successful service to customers.
  • Taking reservations and to-go orders by phone, answering customer questions, and informed customers of accurate wait times.
  • Periodically monitoring the seating area and checking the restrooms regularly to keep them clean.
  • Maintained scheduling demands to prevent overbooking.
  • Assisted FOH and BOH staff during unexpected times of high volume to improve seating availability and food delivery to tables.

Skills

  • Confident and experienced in customer service
  • Conflict resolution
  • Effective Communication
  • Proven Leadership Abilities
  • Strong Organizational Skills
  • Effective Time Management
  • Adaptability in Team Dynamics

Certification

  • AGLC Proserve

Timeline

Server

Blowers & Grafton
10.2023 - 12.2024

Barista

Alberta Tennis Centre
05.2023 - 12.2023

Hospitality Team Lead

The Keg Steakhouse + Bar
11.2019 - 02.2022

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DANIELLE AQUINO