Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danielle Andrianarivony

Danielle Andrianarivony

Edmonton,AB

Summary

Knowledgeable Bilingual Case Worker with solid background in customer and patient relation management, ensuring comprehensive care coordination for diverse patient populations. Adept at collaborating with healthcare and insurance providers to develop individualized care plans and improve patient outcomes. Demonstrated proficiency in patient advocacy and resource management.

Overview

7
7
years of professional experience

Work History

Bilingual Case Worker

Innomar Strategies
03.2025 - Current
  • Enroll patients into the Patient Support Program (PSP).
  • Work with patients to update and organize medical files.
  • Work with public and private health insurance companies to assist patient with reimbursement programs and processes.
  • Organize, coordinate and complete documentation required to support patients in clinical programs.
  • Liaise and collaborate with team members and internal departments.
  • Answer patient and caregiver inquiries regarding programs, medication, billing, health insurance and pharmacy inquiries.
  • Place drug orders.
  • Creates adverse event reports.
  • Worked fast to complete tasks and meet daily deadlines.
  • Other administrative duties as required.

Bilingual Field Technician

H&r Block
12.2024 - 04.2025
  • Provide Level 1 support for tax-related inquiries, technical issues, and service procedures.
  • Assist tax professionals with CRA-related concerns and e-file errors.
  • Escalate complex cases to Level 2 support and ensure timely resolutions.
  • Maintain detailed records of client interactions for future reference.
  • Resolving over 50 tickets (incidents) a day

Administrative/Executive Operations Assistant

Fast Forward French
03.2023 - 03.2025
  • Serve as the first point of contact for clients via email and phone, addressing inquiries and providing resolutions.
  • Assist multiple departments, including Scheduling, Finance, HR, and Contracts, ensuring seamless operations.
  • Manage reports, documents, and spreadsheets to support decision-making processes.
  • Oversee social media platforms and corporate communications.
  • Creation and submission of company's newsletter.
  • Report directly to senior directors on operational updates and workflow improvements.

Administrative Assistant

Canada's National Firearms Association
01.2022 - 03.2023
  • Manage client communications, responding to inquiries via phone, email, and mail.
  • Process and maintain confidential membership records and financial transactions.
  • Coordinate office operations, document preparation, and database management.
  • Provide direct support to senior management in administrative and clerical tasks.

Front Desk Agent/Night Auditor

Crash Hotel & Sawridge Inn and Conference Centre
01.2019 - 01.2021
  • Manage guest check-ins, reservations, and service requests with efficiency and courtesy.
  • Coordinate logistics between departments to enhance customer satisfaction.
  • Coordinate with housekeeping and maintenance for guests needs.
  • Conduct night shift duties including audit preparations when required.
  • Collect room deposits, fees, and payments.
  • Post charges, and close daily reports.
  • Balance cash drawer and daily transactions during shift change.
  • Handle customer complaints and special requests efficiently.
  • Assist guests with local information and arrange transportation.

Bilingual Customer Service Representative

Ford Credit Canada Financial Services
01.2020 - 11.2020
  • Handle inbound calls, addressing customer concerns regarding financial services.
  • Provide accurate information on reimbursement procedures and account management.
  • Assist customers with delinquent account resolutions while maintaining professionalism.

Education

Bachelor of Commerce - Management

Grant MacEwan University
Edmonton
05-2022

Skills

  • Bilingual (French/English)
  • Analytical and Organizational Skills
  • CRM software proficiency
  • Salesforce proficiency
  • POS and Hotel Software
  • Appointment coordination
  • Accurate data entry
  • Proficient in client relations
  • Strategic decision making
  • Microsoft Office proficiency

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Bilingual Case Worker

Innomar Strategies
03.2025 - Current

Bilingual Field Technician

H&r Block
12.2024 - 04.2025

Administrative/Executive Operations Assistant

Fast Forward French
03.2023 - 03.2025

Administrative Assistant

Canada's National Firearms Association
01.2022 - 03.2023

Bilingual Customer Service Representative

Ford Credit Canada Financial Services
01.2020 - 11.2020

Front Desk Agent/Night Auditor

Crash Hotel & Sawridge Inn and Conference Centre
01.2019 - 01.2021

Bachelor of Commerce - Management

Grant MacEwan University

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Danielle Andrianarivony