Daniella Serrano
Chino
Summary
Hospitality leader skilled in optimizing team performance and enhancing customer satisfaction. Successfully resolved guest complaints and improved dining experiences, while supervising staff to uphold service excellence. Committed to fostering a positive environment that promotes employee growth and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress
California Pizza Kitchen
Chino Hills
03.2024 - Current
- Supervised waitstaff to maintain high standards of service and ensure positive dining experiences.
- Guided customers in menu selections based on dietary needs, improving their overall dining experience.
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Maintained accurate records of sales transactions and inventory levels.
Youth Volleyball Coach
Forza1 Volleyball Club
Ontario
12.2024 - 06.2025
- Mentored youth to develop strong work ethics and improve skills through consistent practice and positive role modeling.
- Evaluated player abilities and assigned positions to maximize team performance.
- Fostered media and community relationships through effective communication to enhance visibility and support for sports program.
Education
BBA - Marketing Management
Chapman University
Orange, CA05-2028
High School Diploma -
Ruben S. Ayala High School
Chino Hills05-2024
Skills
- Customer service
- Time management
- Organizational skills
- Problem solving
- Adaptability
- Creative thinking
- Conversant in Spanish
Awards
- Honor Roll Student: Awarded Honor Roll throughout all years of schooling, for demonstrating a consistent dedication to academic excellence and a strong work ethic.
- School Leadership Member: Being elected as a part of my school's leadership program and being elected vice president of my class has taught strong leadership and communication skills. Learned to collaborate with team players and work through tough situations.
Certification
- San Bernardino County, California Food Handlers Card Certificate
Timeline
Youth Volleyball Coach
Forza1 Volleyball Club
12.2024 - 06.2025
Waitress
California Pizza Kitchen
03.2024 - Current
BBA - Marketing Management
Chapman University
High School Diploma -
Ruben S. Ayala High School