Daniella Ruessi
Ottawa,ON,
Summary
Proven leader with a track record of innovative problem-solving and team agility enhancement at McDonald's. Excelled in bilingual communication and Microsoft Office, and Excel. Skilled in conflict resolution and motivated staff, demonstrating significant improvements in operational efficiency.
Overview
4
4
years of professional experience
Work History
Manager Junior
McDonald's
01.2022 - 12.2023
- Supervised shift and resolved any type of problem.
- Answered phone professionally and provided solution.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
Waitressing
Intercontinental Hotels Group
01.2020 - 02.2021
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- worked flexible hours across night, weekend, and holiday shifts.
- skilled at working independently and collaboratively in a team environment.
Cashier
Shufersal Supermarket
11.2019 - 01.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
Bachelor of Science -
University of Ottawa
Ottawa, ON04.2025
Skills
- Customer service
- Bilingual (french - english)
- Written and verbal communication
- Mail management
- Data entry
- Microsoft office
- Excel skills
- Multitasker and organized
- professional phone etiquette
Timeline
Manager Junior
McDonald's
01.2022 - 12.2023
Waitressing
Intercontinental Hotels Group
01.2020 - 02.2021
Cashier
Shufersal Supermarket
11.2019 - 01.2020
Bachelor of Science -
University of Ottawa
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