DANIELLA ROBINSON
Belleville,ON
Summary
Dedicated Private Support Worker with extensive experience at Sensity, skilled in crisis intervention and sign language. Proven ability to enhance client independence through tailored care plans and effective communication. Recognized for fostering strong rapport and advocating for client needs, resulting in improved quality of life and community awareness.
Qualified, known for providing compassionate care and support to individuals with diverse needs. Demonstrated ability to assist clients in daily activities and emotional well-being, ensuring comfortable and safe environment. Proven skills in effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Private Support Worker
Private Family
12.2024 - Current
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Hired on by this family that greatly appreciated her work efforts at Sensity, Daniella worked to provide stimulating and fulfilling shifts filled with activities and engangement using all tools provided.
- Use of sign language to communicate throughout each shift and keep client relaxed and informed of next steps
- Daniella also works in her own time to develop a stronger understanding of sign language to build stronger communication, rapport, and accessability.
Intervenor/Intervention Provider/Personal Support Worker
Sensity Deaf-blindness and Sensory Loss Network ON
05.2023 - 11.2024
- Facilitated skill-building workshops for clients, fostering increased self-confidence and autonomy.
- Managed caseloads efficiently while maintaining a high standard of care for each individual, ensuring timely completion of required tasks.
- Conducted thorough assessments to identify potential barriers to success, developing targeted solutions to address individual concerns.
- Contributed to the development of new services and programs by providing valuable insight based on direct experience working with clients in an intervenor capacity.
- Developed strong rapport with each client by tailoring communication methods according to their specific preferences or limitations.
- Developed personalized intervention plans for clients, resulting in improved independence and quality of life.
- Educated local businesses on the importance of creating accessible spaces for individuals with sensory impairments, leading to increased community awareness and engagement efforts.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of intervenor services.
Direct Support Professional
Community Living Kingston
05.2024 - 08.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Customer Service Rep, Lumber Cash, Cashier
Lowes Home Improvement Stores
09.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Cashier
Home Hardware Building Centre
05.2022 - 08.2022
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Note: worked at this establishment for the summer before heading off to college
Cashier, Loader, Carts, Garden Centre, and More
Lowes Home Improvement Stores
03.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked outside of job description to learn more about the warehouse and become a versatile employee too the company using people skills and physical/mental strength and stamina to learn more duties within the store
- Daniella would be given extra tasks even as a cashier to go outside the store and help with machinery, organizing the back of the warehouse, stocking end caps, and designing displays.
- Daniella recieved many excellent reviews online and in person from staff and customers as a cashier/store associate which earned her multiple star badges and praise from her higher ups.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
McDonalds Crew Member
Doyle Food Services Ltd
08.2019 - 11.2021
- Worked front counter, drive-thru, dining room, team lead responsibilities, covid tasks.
- Took orders, prepared meals, collected payments, while maintaining a clean work station.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
Bachelor of Science - Behavioural Sciences
St. Lawrence College
Kingston, ON04-2027
Skills
- Medical Experience: g/J- tubes, ostomy, certain medical equipment and medication eg seizure equip and meds
- Behavioral Foundations and Understanding
- Case management
- Client advocacy
- Cooperative communication
- Team building
- Patient care
- Daily living support
- Health and safety awareness
- Sign language
- Emotional support
- Crisis intervention
- Confidentiality and privacy
- Conflict resolution
Languages
ASL
Professional Working
English
Native or Bilingual
Interests
- Enjoy participating in Gym Workouts and Heavy Lifting for overall physical and mental well-being
- Mindfulness Practices
- Team Sports
- Swimming
- Belleville Bulldogs Rugby (2019-2021)
- Loyalist College Women's 7's Rugby (2021)
- St Lawrence College Women's 7's Rugby (2022-2024)
Timeline
Private Support Worker
Private Family
12.2024 - Current
Direct Support Professional
Community Living Kingston
05.2024 - 08.2024
Intervenor/Intervention Provider/Personal Support Worker
Sensity Deaf-blindness and Sensory Loss Network ON
05.2023 - 11.2024
Customer Service Rep, Lumber Cash, Cashier
Lowes Home Improvement Stores
09.2022 - 05.2023
Cashier
Home Hardware Building Centre
05.2022 - 08.2022
Cashier, Loader, Carts, Garden Centre, and More
Lowes Home Improvement Stores
03.2021 - 03.2022
McDonalds Crew Member
Doyle Food Services Ltd
08.2019 - 11.2021
Bachelor of Science - Behavioural Sciences
St. Lawrence College
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