Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DANIELLA PINHEIRO

Toronto,Ontario

Summary

Experienced banking associate focused on supporting team and company success. Proficient in mentoring staff, improving processes, and resolving conflicts. Detail-oriented and proactive with excellent problem-solving skills and proven success in achieving sales and service targets.

Overview

3
3
years of professional experience

Work History

Senior Credit Risk Administrator

Scotia Bank
Toronto, ON
04.2023 - Current
  • Accurately establish and update Customer records (with appropriate borrower classifications, BIS, CAPAD, SIC and Business Risk codes, Statutory and Business Connections) linking the borrower to an authorized risk rating template if available and refreshing links upon subsequent review of the Borrower’s risk rating by the Credit Unit in the Corporate, Commercial and International CARDS databases.
  • Provide complete and accurate draft CARDS Presentations for release within GRM-Credit Risk Administration capturing often complex lending arrangements with various combinations of multiple borrowers, currencies, availment types and booking points.
  • Safeguard the integrity of the credit database by ensuring consistent and accurate input for each Customer record established/updated each CARDS Presentation.
  • Special projects which may include the transfer of accounts between CARDS databases, providing assistance during OSFI / shareholders auditors examinations, obtaining DBRS rating sheets from the internet, assisting with preparation of sundry reports “on request” basis within tight timeframes.
  • Assist with maintenance of Fronting Exposures (L/C, Swing-Line, Loan) in the GRMES system.

Personal Banking Associate

Toronto-Dominion Bank
Toronto, ON
04.2022 - 04.2023
  • Engage customers in daily advice needs, service transactions, digital banking education, and customer problem resolution related to banking solutions, building customer confidence.
  • Advised customers on bank products, services and financial planning options.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Met and exceeded sales goals by promoting bank products and services in customer interactions.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.

Customer Experience Associate

Toronto-Dominion Bank
Toronto, ON
08.2021 - 03.2022
  • Dealt with high-income retail and small business customers, which led to providing them with excellent customer service by asking the right questions and looking for the right opportunities where I can lead them to a Financial Advisor for more information regarding their investment opportunities.
  • Built sustainable relationships and trust with customer accounts through open interactive communication.
  • Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-ups.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Constantly pacing above my sale and service Monthly, Quarterly, and Yearly score cards. By selling the credit cards and exceeding my goals, I also surpassed my target by achieving a minimum of two excellent customer surveys per week.

Education

Advanced Diploma - Computer Networking

Seneca College Of Applied Arts And Technology
Toronto, ON
04.2021

Bachelor in Commerce - Accounting

Mumbai University
01.2019

Skills

  • Awarded with a two time Dean's List with High Honors
  • Recognition received from the Director - for closing highest transactions, with strong work ethic along with high accuracy level and positive attitude
  • Spotlight Nominee for selling the most credit cards during the quarter of 2021
  • Actively encouraging customers to purchase or upgrade to a higher end-product
  • Adhering excellent customer service by responding quickly to customer queries and also by finding the perfect solution to their problems
  • Handle multiple priorities and meet tight deadlines
  • Proficient in Microsoft Office, and Accounting software

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

Senior Credit Risk Administrator

Scotia Bank
04.2023 - Current

Personal Banking Associate

Toronto-Dominion Bank
04.2022 - 04.2023

Customer Experience Associate

Toronto-Dominion Bank
08.2021 - 03.2022

Advanced Diploma - Computer Networking

Seneca College Of Applied Arts And Technology

Bachelor in Commerce - Accounting

Mumbai University

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DANIELLA PINHEIRO