Daniella Mujica
The Blue Mountains,ON
Summary
A dedicated and results-oriented HR professional with over 5 years of experience in managing HR operations, recruitment, employee relations, and compliance. Known for fostering a positive and collaborative workplace culture while ensuring alignment with organizational goals. Adept at implementing HR strategies that support employee development, drive operational efficiency, and maintain a high standard of compliance with employment regulations. Strong communicator and trusted advisor to both leadership and employees, with expertise in guiding performance management, conflict resolution, and workplace safety initiatives. Committed to enhancing organizational success by providing thoughtful, strategic HR solutions and building a supportive, high-performance work environment. Highly skilled Human Resources Operations Coordinator with experience in managing HR processes including recruitment, talent management, and training coordination. Known for effective communication skills, problem-solving abilities, and a strong focus on improving operational efficiency. Made significant contributions to streamlining HR procedures, enhancing employee engagement, and promoting a positive work environment in past roles.
Overview
21
21
years of professional experience
Work History
HR Operations Coordinator
West Park Healthcare Centre - Campus UHN
01.2023 - Current
- Lead a dynamic team delivering comprehensive HR services to support operational excellence and organizational alignment
- Manage and optimize core HR processes, including HRIS management, employee leave programs, benefits administration, and employee relations, ensuring compliance with policies and procedures
- Supervise HR operations and guide team members to meet and exceed HR service delivery standards, ensuring alignment with company goals and compliance with labor laws
- Oversee and maintain data accuracy within HRIS, ensuring timely updates and resolution of system issues, supporting payroll accuracy and organizational data integrity
- Manage full-cycle onboarding and orientation, ensuring seamless integration of new hires and positive employee experiences
- Manage salary increases, employee transfers, and employment changes
- Serve as a trusted resource for employees and managers, addressing HR inquiries, resolving issues, and providing necessary information
- Support managers with guidance on performance management, disciplinary actions, and conflict resolution, ensuring policy alignment
- Lead the management of leave of absence (LOA) processes, advising employees and managers on available options, ensuring benefit coverage during leave, and maintaining policy compliance
- Contribute to recruitment efforts by reviewing job descriptions, posting ads, conducting candidate screenings, and supporting managers during interviews
- Oversee Long-Term Disability (LTD) processes, ensuring employees receive required documentation and ongoing support
- Administer pension plan activities for eligible employees, including troubleshooting issues and facilitating communication between employees and the pension provider
- Support HR team members by providing guidance and training to improve overall team performance and ensure best practices in HR operations
- Coordinate and assist in HR audits to ensure compliance with internal policies and external regulations
- Provide integration support during HR system migrations, ensuring smooth transitions and minimal disruption
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Facilitated communication between departments regarding human resource operations needs.
- Analyzed employment-related data and prepared reports.
HR Assistant
West Park Healthcare Centre - Campus UHN
01.2022 - 01.2023
- Supported daily HR functions, including HRIS updates, benefits administration, and onboarding, contributing to a smooth HR process flow and ensuring compliance with policies
- Updated and maintained HRIS, ensuring accuracy of employee records and benefits information
- Coordinated the onboarding process for new hires, including orientations and employment verifications
- Served as a resource for employees regarding benefits-related questions and managed enrollments effectively
- Manage vacancy database and provide monthly reports on hire rates and turnover
- Assist in weekly meetings with external recruiters to review the status of job postings, filled positions, and initiate onboarding processes for new hires
- Conduct criminal record checks and verify professional licenses
- Review the status of employees' work permits and send reminders for updates on SIN numbers
- Assisted in HR audits, ensuring compliance with labor laws and organizational policies
- Facilitated exit interviews, gathered feedback, and contributed to organizational improvement initiatives
HR Clerk
West Park Healthcare Centre - Campus UHN
01.2020 - 01.2022
- Provided administrative support across various HR functions, ensuring accuracy in employee records management and benefits administration
- Processed and maintained employee records, ensuring confidentiality and compliance with HR policies
- Supported recruitment processes by posting job ads, reviewing resumes, and assisting with background checks
- Assisted in performance management processes and facilitated communication between employees and supervisors
- Implemented digital solutions to improve HR documentation and streamline record-keeping processes
- Perform clerical duties, including responding to employee inquiries via phone and email
- Provide employment verification letters and maintain office supplies
- Support the HR team with various administrative tasks and assist in organizing employee recognition programs and events
Administrative Support
West Park Healthcare Centre - Campus UHN
02.2016 - 01.2020
- Managed filing systems (paper and electronic), ensuring accurate document routing and record-keeping
- Handled phone and email correspondence, addressing inquiries and managing incoming and outgoing mail and faxes
- Assisted coworkers with special tasks on a daily basis, offering organizational support across departments
- Built strong customer relationships through prompt responses to inquiries and proactive problem-solving
- Prepared and processed various forms, reports, logs, and records, ensuring timely completion of HR documentation
- Developed and maintained administrative processes to improve efficiency, accuracy, and service quality
- Coordinated with vendors, contractors, and service providers to manage orders and communicate instructions
- Volunteered for special projects, providing support for a variety of complex tasks
- Established and monitored administrative procedures to track staff tasks and optimize workflow
- Liaised between clients and vendors to ensure effective communication and smooth operations
- Supported leadership by managing budgets, scheduling appointments, and organizing itineraries
- Organized logistics for meetings, prepared materials, and documented detailed notes for key stakeholders
- Conducted research to collect industry data and contributed to reports and presentations
- Surpassed team goals by collaborating with colleagues to implement best practices
HR Volunteer
West Park Healthcare Centre - Campus UHN
11.2015 - 01.2016
- Assisted the HR team in daily operations, gaining foundational HR experience and contributing to team initiatives.
Attorney - Partner
Mujica Colon & Asociados
Caracas, Venezuela
01.2004 - 01.2014
- Partner and lead attorney specializing in civil and corporate law
- Provided comprehensive legal services, including drafting and reviewing contracts, advising on corporate structures, and offering consulting services to clients in various industries
- Drafted and reviewed contracts for clients, ensuring legal compliance and mitigating risks in agreements
- Designed corporate structures for businesses, providing strategic advice to enhance operational efficiency and ensure legal compliance
- Provided ongoing legal advice and consulting to clients on various business matters, including mergers, acquisitions, and corporate governance
- Represented clients in negotiations, ensuring favorable outcomes while maintaining strong professional relationships
- Managed client portfolios, offering customized legal solutions that aligned with their business objectives
Education
Certificate - Human Resource Law for HR Professionals
Osgoode Hall Law School, York University
Toronto, ON04.2025
Diploma - Adjudication
Osgoode Hall Law School
Toronto, ON03-2016
Certificate - Human Resources
Centennial College
Toronto, ON12.2015
J.D. - Law Studies with Honors
Universidad Católica Andrés Bello
Venezuela08.2004
Skills
- Onboarding & Offboarding
- HR Operations & Strategy
- Employee Relations & Conflict Resolution
- HRIS Management & Troubleshooting
- Benefits & Pension Administration
- Unionized Environment Experience
- Compliance with Employment Laws
- Performance Management & Development
- Project Management & Process Improvement
- Employee Leave Programs & Disability Management
- Team Leadership & Training
- Data Analysis & HR Reporting
- Strong Communication & Interpersonal Skills
- Microsoft Office Suite
Professional Development
- Employment Standards Act (ESA) Compliance, National Payroll Institute
- Advanced HRIS and Payroll Systems Training, Now Solutions
Languages
Spanish
Native/ Bilingual
Timeline
HR Operations Coordinator
West Park Healthcare Centre - Campus UHN
01.2023 - Current
HR Assistant
West Park Healthcare Centre - Campus UHN
01.2022 - 01.2023
HR Clerk
West Park Healthcare Centre - Campus UHN
01.2020 - 01.2022
Administrative Support
West Park Healthcare Centre - Campus UHN
02.2016 - 01.2020
HR Volunteer
West Park Healthcare Centre - Campus UHN
11.2015 - 01.2016
Attorney - Partner
Mujica Colon & Asociados
01.2004 - 01.2014
Certificate - Human Resource Law for HR Professionals
Osgoode Hall Law School, York University
Diploma - Adjudication
Osgoode Hall Law School
Certificate - Human Resources
Centennial College
J.D. - Law Studies with Honors
Universidad Católica Andrés Bello
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