Daniella Kerr
Toronto,ON
Summary
Results-driven professional in customer communication, known for high productivity and efficient task completion. Possess specialized skills in persuasive speaking, conflict resolution, and customer relationship management. Excel at active listening, empathy, and adaptability, ensuring success in engaging with diverse client bases and navigating challenging conversations.
Overview
10
10
years of professional experience
Work History
INDUSTRIAL CLEANER
DD ULTRA CLEANING SERVICES
Greater Toronto Area, Canada
01.2022 - 11.2024
- Generated referrals from satisfied customers for additional business opportunities.
- Initiated outbound calls to prospective clients using scripts.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Inspected all areas to ensure compliance with safety standards.
- Stocked shelves with necessary supplies and materials.
- Followed all safety protocols when operating machinery or working at heights.
Aircraft Groomer/ Gate Agent
PrimeFlight Aviation
Mississauga, Canada
02.2022 - 02.2024
- Clean aircraft galley and floors
- Clean and deodorizes aircraft lavatories
- Wipe down and cleans other areas of the cabin that need cleaning
Manager
Taco Bell
Toronto, Canada
04.2018 - 04.2019
- Recruiting, training, supervising and appraising staff
- Managing budgets
- Dealing with customer queries and complaints
- Ensuring compliance with health and safety legislation
Cashier/Customer Service
BabiesRUs
Etobicoke, Canada
10.2014 - 04.2015
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service
- Maintain an awareness of all promotions and advertisements
- Accurately and efficiently ring on registers and accurately maintain all cash at my registers
- Communicate customers' requests and complaint regarding products and services to management
- Maintain orderly appearance of register at all times
- Re-stocked shelves, Cleaning, and Inventory
- Work as a team with all co-workers
- Complete all tasks as assigned from time to time by supervisors and managers
Education
Secondary School - English
Archbishop Romero Secondary Catholic School
Toronto, ON06.2014
Some College (No Degree) - Human Resource Management
Canadian College Of Business, Science & Technology
Skills
- Able to work under pressure
- Well-organized
- Able to multi-task
- Outbound and inbound calls
- Technical skills
- Warm calling
- Lead management
- Patient and understanding
- Able to meet demanding time goals
- Dependable and hard working
- Able to work with minimal supervision
- Strong communication skills
- Inventory
- Operations
- Payroll
- Inventory Management
- Scheduling
- Training
Timeline
Aircraft Groomer/ Gate Agent
PrimeFlight Aviation
02.2022 - 02.2024
INDUSTRIAL CLEANER
DD ULTRA CLEANING SERVICES
01.2022 - 11.2024
Manager
Taco Bell
04.2018 - 04.2019
Cashier/Customer Service
BabiesRUs
10.2014 - 04.2015
Secondary School - English
Archbishop Romero Secondary Catholic School
Some College (No Degree) - Human Resource Management
Canadian College Of Business, Science & Technology
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