Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniella Di Nenno

Woodbridge,Canada

Summary

Customer Service Professional with strong background in delivering exceptional support and building lasting customer relationships. Skilled in conflict resolution, issue escalation, and process improvement. Proven track record in collaborating effectively with teams and adapting to evolving business needs to ensure customer satisfaction and operational efficiency. Known for reliability, communication skills, and results-driven approach.

Overview

16
16
years of professional experience

Work History

Floral Warehouse Assistant

CALLIA
10.2021 - 11.2024
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.

Senior Customer Service Representative

LIFE'S A GIFT
02.2013 - 12.2021
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Engaged clients via e-mail and over the phone to answer questions and address complaints.
  • Updated social media platforms on a weekly basis.
  • Maintained accurate reports in Quickbooks, tracking expenses, supplies, and inventory on a daily basis.
  • Prepared shipments of online purchase orders.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks in a timely manner.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Transfer and Closings Coordinator (Franchises)

TORSUB AND CENTRON FRANCHISE SERVICES
06.2011 - 04.2013
  • Liaised first hand with the President and Vice President on daily planning, organizing, and assisting with franchise events including quarterly franchisee meetings, in-house seminars, workshops, and conferences.
  • Maintained rapport and strong business relationships with franchisees, vendors, attorneys, and Subway affiliates.
  • Administered the Wonderlic test for new franchisee candidates and record results into Microsoft Access.
  • Coordinated Transfers and Closings of Subway Franchises (correspondence with landlords, franchisees, and Subway HQ, and preparing legal paperwork associated with transferring ownership of a Subway franchise).
  • Performed general administrative duties (reception, scheduling, filing, software, paperwork).

Registrar's Office Assistant

UNIVERSITY OF TORONTO, St. George Campus
10.2008 - 01.2010
  • Point of contact for assisting students and faculty of Woodsworth College.
  • Provided administrative duties in a professional and courteous manner to meet the standards of the University.
  • Performed general office duties such reception, mailing, and maintaining student's academic records.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Education

HONOURS BACHELOR OF ARTS - English Major

University of Toronto
Toronto, ON
04.2019

GENERAL ARTS & SCIENCE -

Seneca College
North York, ON
04.2008

HIGH SCHOOL -

Holy Cross Catholic Academy
Woodbridge, ON
06.2005

Skills

  • Effective Communication Skills
  • Proficient in Microsoft Office
  • QuickBooks Software Skills
  • Creative Problem Solving
  • Effective Conflict Resolution
  • Office Software Proficiency
  • Self-Motivated
  • Meticulous Attention to Detail
  • Professional Courtesy

Languages

English

Timeline

Floral Warehouse Assistant

CALLIA
10.2021 - 11.2024

Senior Customer Service Representative

LIFE'S A GIFT
02.2013 - 12.2021

Transfer and Closings Coordinator (Franchises)

TORSUB AND CENTRON FRANCHISE SERVICES
06.2011 - 04.2013

Registrar's Office Assistant

UNIVERSITY OF TORONTO, St. George Campus
10.2008 - 01.2010

GENERAL ARTS & SCIENCE -

Seneca College

HIGH SCHOOL -

Holy Cross Catholic Academy

HONOURS BACHELOR OF ARTS - English Major

University of Toronto

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Daniella Di Nenno