Daniella Archer
Ajax,ON
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Skin Vitality Medical Clinic
Whitby, Ontario
04.2023 - Current
- Provided customer service support through live chat, email and phone.
- Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
- Gathered customer information to ensure accurate responses to inquiries.
- Followed up on customer issues to ensure satisfaction was achieved.
- Maintained detailed records of conversations for future reference purposes.
Health Promotion - Practicum Student
Ho Municipal Hospital
Ho, Ghana
01.2023 - 03.2023
- Conducted research projects related to obstetrics topics such as maternal health outcomes after Cesarean sections, preterm births and safe sex.
- Provided health education and counseling to patients regarding health promotion and disease prevention.
- Liaised with external agencies such as health professionals or local authorities when necessary.
- Engaged in community outreach activities designed to raise awareness about maternal mortality.
- Maintained a safe work environment for all employees and patients in compliance with health regulations.
Insurance Advisor
Neilson Financial Services
Toronto, Ontario
07.2022 - 12.2022
- Provided advice to clients on the most suitable insurance policies for their individual needs.
- Developed and implemented strategies to maximize customer satisfaction.
- Researched and analyzed market trends, competitor offerings, and industry regulations.
- Conducted interviews with potential customers to assess their insurance needs.
- Generated detailed quotes for prospective customers based on their requirements.
- Maintained accurate records of client profiles, policy details, and payment histories.
Donor Experience Representative
GlobalFaces Direct
North York, Ontario
08.2021 - 07.2022
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Cultivated relationships with donors, sponsors, partners and other stakeholders involved in the operations of the non-profit organization.
- Answered incoming calls from customers and provided assistance with donations, billing questions, and other customer service-related issues.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Education
B.A., Spec. Hons. Global Health (Health Promotion and Disease Prevention) -
York University
Skills
- Data Collection
- Data Entry
- Complaint resolution
- Call Management
- Inbound and Outbound Calling
- Typing proficiency
- Professional telephone demeanor
- Active Listening
- Customer Relations
- Microsoft Outlook
Volunteer Experience
Business Operations Coordinator | Princess Margaret Cancer Foundation |Toronto, Ontario
- Processed tax receipts and tribute cards
- Answered phone calls and processed donations,
- Updated FAQs
- Answered emails and helped manage campaigns
- Trained in Blackbaud, CRM and SharePoint
Certificates & Awards
- LLQP license
- Best Videographer/Photographer from York University
- Anti-Racism Certificate from Women’s College Hospital
Languages
French
Elementary
References
References available upon request.
Timeline
Customer Service Representative
Skin Vitality Medical Clinic
04.2023 - Current
Health Promotion - Practicum Student
Ho Municipal Hospital
01.2023 - 03.2023
Insurance Advisor
Neilson Financial Services
07.2022 - 12.2022
Donor Experience Representative
GlobalFaces Direct
08.2021 - 07.2022
B.A., Spec. Hons. Global Health (Health Promotion and Disease Prevention) -
York University
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