Daniel Gregory Baizabal Martinez
Montreal,Québec
Summary
Productive Call Center Representative with one years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
GENERAL MAINTENANCE
AVANZADA ing.
VERACRUZ, Mexico
09.2023 - 11.2023
- Completed specialized technical work, general maintenance and customer servicing.
- Performed general maintenance on machinery and equipment to prevent malfunctions.
- Completed minor repairs and general maintenance and shipboard equipment to keep machinery operational.
Call Center Representative
TELEPERFORMANCE
Veracruz, Mexico
12.2022 - 09.2023
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Provided translation assistance for customers with limited English proficiency.
- Educated customers on how best utilize their purchased products or services.
Education
BBA -
UNIVERSIDAD DE ORIENTE
VERACRUZ, MEXICO08-2021
GED -
ICYTEM
VERACRUZ, MEXICO05-2018
Skills
- Safety Procedures
- Flexible and Adaptable
- Facilities Maintenance
- Repair and Maintenance
- Call Control
- Data Entry
- Payment Processing
- Customer Service
- Customer Support
- System Documentation
Languages
English
Limited
French
Elementary
Spanish
Professional
Timeline
GENERAL MAINTENANCE
AVANZADA ing.
09.2023 - 11.2023
Call Center Representative
TELEPERFORMANCE
12.2022 - 09.2023
BBA -
UNIVERSIDAD DE ORIENTE
GED -
ICYTEM
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