Daniele Silva Queiroz

The business segment was the rental of leisure properties built by the company itself.
I performed office operations to optimize accounts payable and receivable. That way we managed to have all our receipts and payments without delays.
Managing paper or electronic filing systems, database recording information, updating paperwork and maintaining customer and supplier documents and files
Conducted team meetings to align procedures
Assign tasks to staff, provide comprehensive training to maintain compliance requirements., Building a strong and motivated team, conducting team performance reviews to monitor progress and individual skills.
Coordinated with managers and departments to interview new employees and recognize outstanding performance.
Collaborated with project and department leaders to develop and implement improvements to operational efficiency.

As an operational supervisor, I accompanied and assisted the entire loading and unloading operation, addressing customer concerns with appropriate solutions.
Monitored aircraft loading and unloading on the ground, anticipating and tracking operational and tactical risks to provide strategic solutions. All this in a short period of time.
Always motivating the team by creating recognition and rewarding practices and evaluating to improve performance and achieve goals. Building strong operational teams to meet process and production demands.
Collaborating with team leaders on quality audits. Analyzed and controlled the operating expenses of materials, inputs and equipment.
Always ensuring the quality of our services and the satisfaction of our customers

As a store agent I provided excellent customer service, building trust and actively listening to concerns and complaints and quickly resolving issues,
I generated new business and located new opportunities with friendly and knowledgeable service. Build relationships with key and former clients.
Always prioritizing customer feedback to make operational improvements and promote satisfaction and profitability

As a Customer Service Agent I checked in, boarded and disembarked customers in a fast-paced environment.
Always providing prompt, friendly and knowledgeable service for routine inquiries and service complaints, suggesting suitable options for unavailable products and services to retain customers.
Used active listening and communication skills to address customer queries and escalate issues to supervisor.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

I've provided excellent service to new and returning customers, closely addressing concerns and developing solutions.
I always remained calm and professional in stressful circumstances and effectively diffused tense situations.