Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Daniele Rodriguez

Oakland

Summary

Dynamic professional with a proven track record at Harry Clark Plumbing and Heating, excelling in customer service and creative problem-solving. Skilled in data management and compliance, I successfully secured contracts exceeding $20,000 while enhancing operational efficiency. Adept at utilizing software systems to improve processes and foster strong client relationships.

Overview

19
19
years of professional experience

Work History

Dispatcher Office Assistant

Harry Clark Heating and air conditioning
Oakland
03.2024 - Current
  • Provided reception coverage to support staff during absences and breaks.
  • Coordinated meetings among dispatchers, drivers, and supervisors to discuss operational updates.
  • Executed administrative tasks including photocopying, faxing documents, and ordering supplies.
  • Pursued training in accounting and Excel for enhanced data management skills.
  • Engaged in marketing initiatives to promote company services and offerings.
  • Utilized Snowflake AI data for improved decision-making processes.
  • Managed zoning permits to ensure compliance with local regulations.

Sewer Lateral Supervisor

Harry Clark Plumbing and Heating
Oakland
11.2016 - 12.2021
  • Produced sales and obtained contracts exceeding $15,000 through effective templating.
  • Collaborated with 2013 East Bay compliance ordinance for regulatory adherence.
  • Facilitated compliance with GSI data logging as a map surveyor.
  • Coordinated asphalt orders for street restoration projects in partnership with Oakland PSL department.
  • Established strong customer relationships to enhance service satisfaction.
  • Managed dispatching of plumbers to address urgent service requests.
  • Utilized various software systems for efficient planning, scheduling, and movement coordination.
  • Communicated with customers to resolve plumbing issues and conducted follow-up visits.

Loan Officer

California Check Cashing
Alameda
04.2011 - 05.2016
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Gathered, organized and analyzed information to support written reports.
  • Assured corporate income tax compliance to maintain accurate completion of corporate income tax returns.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.

Ship Store Mananger

USS Hornet
Alameda
07.2006 - 03.2011

Organized overnight liveaboard programs for scouts, enhancing participation and engagement.

  • Managed crowd control during large company events to ensure safety and order.
  • Operated flight simulator while ensuring adherence to safety regulations and company policies.
  • Developed visually appealing displays and signage to promote specific products effectively.

Education

High School Diploma -

Island High School Alameda CA
Alameda, CA
06.2005

Skills

  • Customer Service
  • Creative Thinking
  • Verifying Coverage
  • Call Center Software
  • Improving Operations
  • training

Education and Training

other

Timeline

Dispatcher Office Assistant

Harry Clark Heating and air conditioning
03.2024 - Current

Sewer Lateral Supervisor

Harry Clark Plumbing and Heating
11.2016 - 12.2021

Loan Officer

California Check Cashing
04.2011 - 05.2016

Ship Store Mananger

USS Hornet
07.2006 - 03.2011

High School Diploma -

Island High School Alameda CA
Daniele Rodriguez