Summary
Overview
Work History
Education
Skills
Languages
Timeline
Certification
Generic
Daniele Polimeno

Daniele Polimeno

Vancouver,BC

Summary

Accomplished Hotel Front Desk Receptionist with a proven track record at Baglioni Masseria Muzza *****. Expert in reservation management and multilingual communication, enhancing guest relations and achieving a high percentage of repeat customers. Demonstrated ability in staff supervision and problem-solving, significantly improving operational efficiency and customer satisfaction. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Overview

6
6
years of professional experience

Work History

Hotel Front Desk Receptionist

Baglioni Masseria Muzza *****
07.2023 - 09.2024
  • Resolved service-related problems and documented actions in system.
  • Trained new hires on front desk procedures, enhancing overall team efficiency and productivity levels.
  • Assisted management in reviewing operational procedures periodically, suggesting improvements when needed.
  • Completed late check-ins and directed guests to rooms and facilities.

Hotel Front Desk Receptionist

Tenuta Centoporte ****
03.2023 - 06.2023
  • Processed group bookings accurately, streamlining coordination efforts between departments involved in event planning.
  • Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
  • Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
  • Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.

Hotel Front Desk Receptionist

Hotel Aurora Del Benessere ****
09.2022 - 10.2022
  • Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
  • Utilized strong communication skills to effectively relay important information between staff members and management teams.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Promoted additional services offered by the hotel for increased revenue generation through upselling techniques.

Hotel Front Desk Receptionist

Vittoria Resort Pool & Spa ****
04.2021 - 09.2022
  • Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
  • Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
  • Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
  • Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.

Hotel Front Desk Receptionist

Hotel Palazzo Papaleo *****
05.2020 - 09.2020
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Maintained an organized front desk area that contributed to smooth operations and professional appearance.
  • Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.

Hotel Front Desk Receptionist

Hotel Porto Badisco ***
03.2019 - 09.2019
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.

Education

High School Diploma -

Istituto Tecnico IPSEO "A. Moro"
Santa Cesarea Terme, Italy

Certificate -

ITIS Enrico Mattei
Maglie, Italy

Skills

  • Reservation Management
  • Professional Appearance
  • Multilingual Proficiency
  • Microsoft Office
  • Guest Relations
  • Customer Service
  • Teamwork and Collaboration
  • Advanced Computer Skills
  • Staff Supervision
  • POS System Operation
  • Staff Scheduling
  • Problem-solving skills
  • Payment Processing
  • Computer Assembly
  • Desktop and laptop installations
  • Computer Troubleshooting
  • Installation and Repair
  • Hardware Installation
  • Device configuration

Languages

Italian
Native or Bilingual
English
Full Professional

Timeline

Hotel Front Desk Receptionist

Baglioni Masseria Muzza *****
07.2023 - 09.2024

Hotel Front Desk Receptionist

Tenuta Centoporte ****
03.2023 - 06.2023

Hotel Front Desk Receptionist

Hotel Aurora Del Benessere ****
09.2022 - 10.2022

Hotel Front Desk Receptionist

Vittoria Resort Pool & Spa ****
04.2021 - 09.2022

Hotel Front Desk Receptionist

Hotel Palazzo Papaleo *****
05.2020 - 09.2020

Hotel Front Desk Receptionist

Hotel Porto Badisco ***
03.2019 - 09.2019

High School Diploma -

Istituto Tecnico IPSEO "A. Moro"

Certificate -

ITIS Enrico Mattei

Certification

  • Certified Front Desk Representative - FormApulia

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Daniele Polimeno