Summary
Overview
Work History
Education
Skills
Languages
Personal Projects
Timeline
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Daniele Polimeno

Vancouver,BC

Summary

Highly skilled technology enthusiast with a deep understanding of computer hardware and software. Proven expertise in assembling custom PCs, troubleshooting systems, and optimizing performance for both personal and professional needs. Proven ability to solve technical challenges, train users on systems, and deliver excellent customer service in dynamic environments. Dedicated to solving complex technical issues and continuously learning emerging technologies to deliver exceptional solutions.

Overview

9
9
years of professional experience

Work History

Smart Home Technology Installer

Freelance
, Italy
02.2020 - Current
  • Designed and implemented smart home solutions using Zigbee, Philips Hue hubs, and other IoT devices.
  • Customized integrations for lighting, security cameras, and networked systems.
  • Delivered ongoing support and maintenance to ensure long-term system reliability.

IT Support & Systems Specialist

Freelance
, Italy
01.2016 - Current
  • Assembled over 30 custom PCs tailored to client needs, from gaming setups to workstations.
  • Diagnosed and repaired both hardware and software issues for individuals and small businesses.
  • Configured operating systems and installed security software, ensuring optimized performance and data protection.
  • Provided remote and in-person training on system use, enhancing client productivity.

Luxury Hotel Front Desk Receptionist

Multiple Locations
, Italy
05.2019 - 09.2024
  • Operated and maintained hotel management systems, troubleshooting technical issues to minimize downtime.
  • Provided training to colleagues on software tools, improving overall team efficiency.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Input and confirmed reservations for guests.
  • Computed bills, collected payments and made change for guests.

IT Support Technician

Volunteer Projects
, Italy
03.2019 - 03.2022
  • Collaborated with local communities to refurbish and donate used computers for educational use.
  • Installed and configured open-source operating systems, prioritizing usability and security.
  • Conducted workshops on basic computer usage and maintenance.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

Education

High School Diploma -

Computer science and telecommunications - ITIS
Italy

Certificate -

Certificate in IT Support (Coursera)
Online

Skills

  • Hardware: Custom PC assembly, hardware and Software troubleshooting, and performance optimization
  • Software: Operating systems setup (Windows, Linux, MacOS), device configuration, and POS systems
  • Networking: Basic setup, diagnostics, and maintenance of home and small office networks
  • Customer Support: Personalized tech support and user training with exceptional communication skills
  • Tools: Advanced proficiency in MS Office Suite, remote desktop tools and basic coding knowledge
  • Electrical wiring

Languages

Italian
Native/ Bilingual
English
Professional

Personal Projects

  • Built and optimized a high-performance gaming PC, including overclocking CPU and GPU for peak performance.
  • Established a home media server using open-source software for centralized data storage and streaming.
  • Designed and tested PC builds under strict budgets, focusing on balancing cost and performance.

Timeline

Smart Home Technology Installer

Freelance
02.2020 - Current

Luxury Hotel Front Desk Receptionist

Multiple Locations
05.2019 - 09.2024

IT Support Technician

Volunteer Projects
03.2019 - 03.2022

IT Support & Systems Specialist

Freelance
01.2016 - Current

High School Diploma -

Computer science and telecommunications - ITIS

Certificate -

Certificate in IT Support (Coursera)

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Daniele Polimeno