Overview
Work History
Education
Skills
Timeline
Generic

Daniel D. Burrows

Fresno

Overview

9
9
years of professional experience

Work History

Senior Network Technician

Federico Consulting, Inc.
07.2024 - Current
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Implemented network monitoring tools, proactively identifying and resolving connectivity issues.
  • Developed and documented standard operating procedures to streamline troubleshooting processes.
  • Diagnosed and resolved technical issues for end-users across various platforms.
  • Provided remote support via ticketing system, ensuring timely issue resolution.
  • Mentored junior help desk staff, fostering a collaborative learning environment.

Executive Administrative Assistant

Pro-Con Resurfacing
07.2020 - 07.2024
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Demonstrated excellent problem-solving skills in handling challenging situations that arose in client engagements.
  • Developed strong relationships with key clients, fostering trust and loyalty.
  • Managed complex calendars, scheduling appointments and coordinating meetings for executive team.
  • Organized travel arrangements, negotiating rates with vendors to optimize budget allocation.

Technical Support Representative

Verizon Wireless
12.2016 - 11.2018
  • Diagnosed and resolved complex technical issues for diverse client systems.
  • Managed escalated support tickets, ensuring timely responses and effective problem-solving strategies.
  • Provided in-depth product knowledge to enhance customer experience and satisfaction.
  • Trained junior support staff on troubleshooting techniques and company protocols.
  • Dispatched field service technicians to correct issues requiring in-person technical assistance.
  • Achieved an average of 94% of reliability rating in 2018 via customer survey and corporate review, received accolades such as site rewards, bonuses, and catalog rewards.

Education

Bachelor of Science - Computer Science

Oregon State University
Corvallis, OR
06-2026

Associate of Science - Business Administration - Information Systems

Fresno City College
Fresno, CA
12.2022

Skills

  • Support Ticket System Management
  • Wireless networking
  • Remote Management Software
  • LAN switching technologies
  • IP addressing and subnetting
  • Microsoft Windows and Office
  • IP addressing
  • Network troubleshooting
  • VoIP systems
  • Network cabling
  • Switches, routers, and firewalls
  • Software installation

Timeline

Senior Network Technician

Federico Consulting, Inc.
07.2024 - Current

Executive Administrative Assistant

Pro-Con Resurfacing
07.2020 - 07.2024

Technical Support Representative

Verizon Wireless
12.2016 - 11.2018

Bachelor of Science - Computer Science

Oregon State University

Associate of Science - Business Administration - Information Systems

Fresno City College

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Daniel D. Burrows