Daniela Bernal
Toronto
Summary
Reliable, Organized and Detail-Oriented young professional with experience coordinating and managing events. Passionate about hospitality. Eager to obtain a position that fosters continuous learning
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hospitality Manager - Catering and Amenities
Compass Group Canada
09.2024 - Current
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Oversee the operations for all events happening on amenity spaces including Arcade, Terrace, Townhall and PDR
- Assisted with Audi Visual requirements
- Developed tracking systems for catering drops, consumptions , room configurations and cleaning services.
- Assisted with ordering goods for both catering and conferencing department.
Bookings Supervisor
Compass Group Canada
03.2024 - 09.2024
- Developed training programs for enhanced employee performance.
- Oversaw daily operations of the bookings department, ensuring smooth workflow and timely completion of tasks.
- Conducted performance reviews to support employee development.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Event Coordinator
Compass Group Canada
01.2023 - 03.2023
- Prepared budget proposals for client review to align financial expectations with event goals.
- Coordinated logistics for multiple events for seamless execution.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Coordinated with vendors to deliver exceptional catering and services during events.
- Designed floor plans and customized menus to better suit the events.
Event Server/Host
Compass Group Canada
10.2022 - 01.2023
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted in the seamless execution of events by efficiently setting up and breaking down room configurations.
- Monitored dietary restrictions and served guests with special needs.
- Ensured proper sanitation practices were followed throughout event spaces before, during, and after events.
Education
Diploma - Hospitality - Hotel Operations Management
Centennial College
Scarborough04-2022
Skills
- Employee scheduling
- Staff training and development
- Guest relations management
- Health and safety compliance
- Recruitment and hiring
- Front office management
- Multilingualism
- Wine and beverage service
- Menu planning and design
- Basic accounting
- Data entry proficiency
- Reservations management
Accomplishments
Employee of the quarter - Compass Group Canada
'Be a star' Recognition Program - Compass group Canada
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Limited Working
Certification
- CPR/AED Certification
- W-Set - Wines
- Smart Serve
Timeline
Hospitality Manager - Catering and Amenities
Compass Group Canada
09.2024 - Current
Bookings Supervisor
Compass Group Canada
03.2024 - 09.2024
Event Coordinator
Compass Group Canada
01.2023 - 03.2023
Event Server/Host
Compass Group Canada
10.2022 - 01.2023
Diploma - Hospitality - Hotel Operations Management
Centennial College
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