Daniela Rivero
Edmonton,Canada
Summary
Dedicated sales professional offering experience recommending, selecting and assisting with locating merchandise based on the needs of the individual consumer.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Caffe Sole
12.2023 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Food Service Supervisor
Panago
12.2022 - 05.2023
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Monitored food quality and freshness throughout day.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Utilized POS system to receive and process food and beverage orders.
- Processed customer payments and balanced cash drawers.
- Cleaned and organized kitchen, dining and service areas.
Sales Consultant
Traslados Contreras S.A deC.V
04.2022 - 10.2022
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Completed orders and organized product deliveries to meet customer timetables.
Shop Supervisor
Orchard Supermarket
03.2017 - 09.2021
- Guaranteed top guest experience through customized servicing, identifying and addressing individual needs.
- Maintained merchandise and attractive displays to optimize customer experience and promote key brands.
- Developed new marketing materials and business strategies to attract and retain corporate clients.
- Checked incoming orders and organized new stock.
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Helped to increased sales 15% with good service, promotions, and good products.
Assistant Store Manager and Supervisor
FIRESA firefighting equipment
12.2013 - 12.2014
- Worked to build relationships with customers and built potential for additional sales.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Managed over 80 costumers per day.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
Education
High School Diploma -
Preparatoria IDET
Tijuana, Baja California 07.2019
Bussines Administration Technician -
Preparatoria IDET
Tijuana, Baja California 07.2019
Skills
- Positive Team Player
- Handling Procedures
- Caring and Understanding
- Organizational and Planning Skills
- Effective Communicator
- Customer Understanding
- Cash Register Operation
- Coordinate Supplies
- Resolving Complaints
- Supervising Employees
Certification
University of Cambridge, Council of Europe Level A2
CELPIP-General
Alberta Food Safety Basics for Special Events
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Food Service Supervisor
Caffe Sole
12.2023 - Current
Food Service Supervisor
Panago
12.2022 - 05.2023
Sales Consultant
Traslados Contreras S.A deC.V
04.2022 - 10.2022
Shop Supervisor
Orchard Supermarket
03.2017 - 09.2021
Assistant Store Manager and Supervisor
FIRESA firefighting equipment
12.2013 - 12.2014
High School Diploma -
Preparatoria IDET
Bussines Administration Technician -
Preparatoria IDET
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