Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Daniela Yelda

Burlington,ON

Summary

Motivated Disability Claims Analyst with exemplary skills in customer service and a strong command of conflict resolution combined with excellent research skills. Bringing over 5 years of related experience combined with the ability to handle multiple projects simultaneously with a high degree of accuracy.


Overview

6
6
years of professional experience

Work History

Disability Claims Analyst

Royal Bank of Canada
08.2023 - Current
  • Proactively manage caseload with over 50 clients simultaneously and render decisions on a timely basis, while complying with procedures and providing the highest level of customer service.
  • Evaluated, investigated and negotiated settlements on new and pending claims to determine liability.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Identified and forwarded claims to specialized internal and external resources in areas such as medical review, investigations, tender of claim, claim subrogation or physical damage experts.

Client Advisor

Royal Bank of Canada
10.2022 - 08.2023
  • Actively listened and engaged with clients in conversations to further understand their individual needs, assisting them with a full range of financial transactions.
  • Managed customer requests while mitigating potential risk to bank.
  • Sought out appropriate management in more complex financial matters.
  • Cultivated and maintained relationships with partners to make the most of business opportunities and referrals.

Stock Manager + Visual Merchandiser Manager

Roots Canada
08.2021 - 09.2022
  • Contribute to the store's profitability by creating an inviting, visually appealing environment for the customer's shopping experience.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.

Front Desk Administrator

Zenbar Healing Studio + Detox Spa
03.2019 - 08.2021
  • Utilize excellent customer service to schedule and coordinate appointments via phone and email for medical spa with over 700 clients and over 40 RMTs and aestheticians.
  • Identified customer needs by utilizing a courteous and professional approach to collect information and prescribe suited treatment plans for over 200 daily phone inquiries.
  • Applied problem-solving skills to resolve customer concerns and disputes and escalate using appropriate channels when necessary.
  • Prepared weekly employee work schedules to meet operational needs.

Sales Representative

Roots Canada
11.2017 - 08.2021
  • Improved customer's shopping experience by utilizing product knowledge to provide personalized recommendations that lead to increased sales revenue.
  • Meticulously handled POS system transactions, including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.
  • Delivered exceptional service to 100+ customers per day, building brand loyalty by providing support, wayfinding product information, and purchase processing.
  • Developed and implemented sales strategies to increase profits.

Education

ONTARIO COLLEGE DIPLOMA - General Arts & Science

Mohawk College
Hamilton, ON

BACHELOR OF ARTS DEGREE - Humanities

McMaster University
Hamilton, ON

Skills

  • Critical Thinking Abilities
  • Strong Analytical Skills
  • Research Capabilities
  • Data Analysis Proficiency
  • Adaptability and Flexibility
  • Client Relations

Languages

Bilingual: English, German, Aramaic

References

Additional references available upon request

Timeline

Disability Claims Analyst

Royal Bank of Canada
08.2023 - Current

Client Advisor

Royal Bank of Canada
10.2022 - 08.2023

Stock Manager + Visual Merchandiser Manager

Roots Canada
08.2021 - 09.2022

Front Desk Administrator

Zenbar Healing Studio + Detox Spa
03.2019 - 08.2021

Sales Representative

Roots Canada
11.2017 - 08.2021

ONTARIO COLLEGE DIPLOMA - General Arts & Science

Mohawk College

BACHELOR OF ARTS DEGREE - Humanities

McMaster University

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Daniela Yelda