Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Community Service
Personal Information
Languages
Affiliations
References
Timeline
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Daniela Vega

Daniela Vega

Victoria,Canada

Summary

Result-oriented Sales Engineer with experience in providing technical knowledge, support to sales teams, and developing customer relationships. Strong ability to communicate complex information effectively, understand customer needs and provide solutions that drive success. Previous roles have resulted in improved client satisfaction, increased sales, and successful project completion.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technology Sales Specialist

London Drugs
Victoria, Canada
09.2024 - Current
  • Delivered personalized tech solutions with strong product knowledge.
  • Boosted customer satisfaction through engaging demos and consultative sales.
  • Consistently exceeded sales targets through rapport-building.

Customer Service Representative

London Drugs
Victoria, Canada
11.2023 - 09.2024
  • Managed checkout operations and inventory flow efficiently.
  • Resolved customer concerns swiftly, showcasing strong interpersonal skills.

Quality Assurance Field Engineer

Vega Engineers
Ecuador, Ecuador
01.2020 - 09.2021
  • Oversaw QA inspections for structural projects and ensured compliance.
  • Designed manufacturing systems using AutoCAD and HAP tools.
  • Collaborated on sustainability initiatives, including a recycled tire project.

Mechanical Engineer

Judiciary Council
Ecuador, Ecuador
10.2014 - 08.2017
  • Designed HVAC systems per ASHRAE, improving energy efficiency.
  • Created technical reports, drawings, and test documentation.
  • Worked cross-functionally with contractors and government departments.

Education

Post-Degree Diploma - Business Marketing and Sales

Camosun College
Canada
12.2024

Master's - Project Management (Construction & Real Estate)

USFQ
Ecuador
12.2018

Bachelor of Science - Mechanical Engineering

University of the Armed Forces
Ecuador
05.2013

Skills

  • Management of projects
  • Customer relations
  • Sales planning
  • Documentation skills
  • Collaborative teamwork
  • Analytical skills

Certification

  • SolidWorks, 50 hours, 2016
  • Welding Inspection (SMAW, GMAW), 50 hours, 2021
  • Internal HACCP Auditor, 40 hours, 2021
  • AutoCAD 2D/3D - ASME Section, 2016
  • Project Management - Columbia University (Coursera), 2017

Accomplishments

  • Analyzed Data, During a project involving ductwork failure analysis, I gathered data from multiple buildings, sorted it by failure type and timing, and used statistical analysis to identify patterns. Using that insight, we changed our supplier for a key material and revised installation guidelines, which resulted in a 50% decrease in post-installation failures.
  • QA Leadership, Directed welding inspections and NDTs, ensuring compliance with ASME, AWS, and ISO standards. Use of structured root cause analysis tools, such as the 5 Whys or cause-and-effect diagrams. I document and collaborate with maintenance, engineering, and QA teams to implement and validate corrective actions.
  • Stakeholder Engagement & Communication, Collaborated with the inspection team to standardize procedures. Reduced quality incidents by 40% and improved workflow efficiency. That experience taught me the importance of empowering technicians and using data to drive sustainable improvements.

Community Service

Client Support Volunteer, Society of Saint Vincent de Paul, 01/01/24, Present

Personal Information

Relocation: Open to relocation and travel

Languages

English
Full Professional
Spanish
Native/ Bilingual

Affiliations

  • Published article and Bachelor's thesis "Technical and Financial analysis of a Tire Recycling Plant".
  • Thesis developing a Business, financial, and constructive Plan for the residential project "Vitrales".Which is currently being constructed based on the proposed thesis.

References

References available upon request.

Timeline

Technology Sales Specialist

London Drugs
09.2024 - Current

Customer Service Representative

London Drugs
11.2023 - 09.2024

Quality Assurance Field Engineer

Vega Engineers
01.2020 - 09.2021

Mechanical Engineer

Judiciary Council
10.2014 - 08.2017

Post-Degree Diploma - Business Marketing and Sales

Camosun College

Master's - Project Management (Construction & Real Estate)

USFQ

Bachelor of Science - Mechanical Engineering

University of the Armed Forces
Daniela Vega