Daniela Urena

Assisted customers with research and technology-related inquiries. Checked in and checked out books and other library materials. Organized and shelved books accurately and efficiently. Created and managed customer accounts. Conducted outreach and promoted library services and programs. Provided excellent customer service in a fast-paced environment. Handled cash and processed payments accurately. Answered and directed incoming phone calls professionally.

• Assisted with planning and organizing library programs and activities. Helped create engaging activities. Shelved books and maintained an orderly collection. Decorated the library to support events and seasonal themes.