DANIELA SILVA
Mississauga,Canada
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Shift Leader Manager/Server/Trainer
Cactus Club Cafe
08.2022 - Current
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
Working with Seniors
Mary DaSilva
01.2018 - 01.2024
Off Premise/Host/Server
East Side Marios
01.2019 - 08.2022
Crew Member
Tim Hortons
01.2015 - 01.2019
Math and English Tutor
Hawthorn Elementary
01.2017 - 01.2018
Education
Bachelor of Arts - Sociology
McMaster University
Hamilton, ON04-2025
OSSD -
St.Martin CSS
Mississauga, ON01.2019
Skills
- Customer Service
- Strong work ethic
- Customer handling skills
- Ability to work in a fast pace environment
- Friendly
- Outgoing
Workobjective
Highly focused and responsible worker with an exemplary work ethic, looking to contribute strongly to Air Canada.
Languages
Portuguese
Native or Bilingual
Timeline
Shift Leader Manager/Server/Trainer
Cactus Club Cafe
08.2022 - Current
Off Premise/Host/Server
East Side Marios
01.2019 - 08.2022
Working with Seniors
Mary DaSilva
01.2018 - 01.2024
Math and English Tutor
Hawthorn Elementary
01.2017 - 01.2018
Crew Member
Tim Hortons
01.2015 - 01.2019
OSSD -
St.Martin CSS
Bachelor of Arts - Sociology
McMaster University
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