Daniela Shammas
Saskatoon,SK
Summary
Dedicated professional with comprehensive experience in customer service, team leadership, and office administration. Proven track record in optimizing team performance, ensuring operational efficiency, and maintaining compliance with health and safety regulations. Skilled in inventory management, staff supervision, and client relations, bringing strong organizational and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Crew Member
Erindale Mcdonalds
06.2016 - 11.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Trainer
Erindale Mcdonalds
11.2018 - 01.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Team Leader
Erindale Mcdonalds
01.2019 - 06.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Manager's Assistant
Erindale Mcdonalds
06.2019 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted coworkers and staff members with special tasks on daily basis.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed staff hiring, training and supervision.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Receptionist
Saskatoon North Hyundai
07.2023 - 08.2024
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- preformed daily reconciliation of teller drawers
- Handled all new and used vehicles inventory to put them on the system
- Assisted in maintain office supplies placing orders for supplies and versifying receipts of supplies.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
High School Diploma -
St Joseph High School
Saskatoon06.2018
Skills
- Organization skills
- Time Management
- Telephone skills
- Customer and client relations
- Office Administration
- Staff Management
- Customer Service
- Administrative Support
- Multi-line telephone operation
- Typing Speed
- Bank Deposits
- Inventory Management
Languages
Arabic
Native or Bilingual
Assyrian
Native or Bilingual
English
Professional Working
Hobbies
Reading
Listening to music
Learning new languages
Travel
Timeline
Receptionist
Saskatoon North Hyundai
07.2023 - 08.2024
Manager's Assistant
Erindale Mcdonalds
06.2019 - 06.2023
Team Leader
Erindale Mcdonalds
01.2019 - 06.2019
Crew Trainer
Erindale Mcdonalds
11.2018 - 01.2019
Crew Member
Erindale Mcdonalds
06.2016 - 11.2018
High School Diploma -
St Joseph High School
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