Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniela Satuna

Binangonan,Rizal

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Call Center Representative

TELUS International Philippines
05.2022 - 05.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Educated customers on company systems, form completion, and access to services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Call Center Representative

Results Companies
06.2021 - 05.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

High School Diploma -

ICCT Colleges - Binangonan Campus
Binangonan, Philippines
04.2019

Skills

  • Customer Support
  • Call Center Customer Service
  • Inbound phone calls
  • Product Knowledge
  • Gathering information
  • Calm disposition
  • Building rapport
  • Customer Relationship Management
  • Cash Handling
  • Documentation And Reporting
  • Calm and Professional Under Pressure
  • Customer Service

Languages

English
Professional Working

Timeline

Call Center Representative

TELUS International Philippines
05.2022 - 05.2024

Call Center Representative

Results Companies
06.2021 - 05.2022

High School Diploma -

ICCT Colleges - Binangonan Campus
Daniela Satuna