Daniela Rubio
Summary
Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Quality Control Analyst
Masone Aliments
02.2021 - Current
- Enhanced product quality by conducting thorough analyses and implementing corrective actions.
- Improved overall production efficiency by identifying and resolving quality control issues.
- Reduced customer complaints with consistent monitoring of products for adherence to company standards.
- Streamlined processes, implementing rigorous testing protocols to ensure product reliability.
Customer Service Representative
Alorica
08.2021 - 05.2022
- Collections department
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Streamlined call center processes for improved efficiency and reduced wait times.
Elderly Assistant
Independent Employer
01.2020 - 12.2021
- Helping with the daily activities of an eldest person with reduced mobility.
- Increased efficiency by implementing new processes and providing administrative support to management.
Customer service agent
Sykes Enterprises
02.2019 - 08.2019
- Customer service agent for Capital One bank, Customer protection department.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
Supervisor of Operations
Grupo Bos Panamá
04.2014 - 08.2018
- Personnel management, review and credit approval for new customers, handling outstanding accounts receivable.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Education
Bachelor - Business Administration
Universidad Latina De Panama
Panama 01.2024
High School Diploma -
Kings School
Panama12.2013
Skills
- Sampling procedures
- Corrective Actions
- Testing Procedures
- Documentation Review
- Product Inspections
- Equipment Calibration
- Sampling protocols
- Customer Service
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Studies
- 2009, 2013, Kings school of Panama, High School Diploma
- 2014, Latin university of Panama, Panama, Republic of Panama, Global Business Administration
Timeline
Customer Service Representative
Alorica
08.2021 - 05.2022
Quality Control Analyst
Masone Aliments
02.2021 - Current
Elderly Assistant
Independent Employer
01.2020 - 12.2021
Customer service agent
Sykes Enterprises
02.2019 - 08.2019
Supervisor of Operations
Grupo Bos Panamá
04.2014 - 08.2018
Bachelor - Business Administration
Universidad Latina De Panama
High School Diploma -
Kings School
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