Summary
Overview
Work History
Education
Skills
Trainings Courses
Languages
Certification
Timeline
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Daniela Roldan

Markham,Canada

Summary

Dynamic and versatile professional with a strong background in hospitality and business administration. As an experienced host, I excel in creating welcoming and memorable experiences for guests, expertise in customer service, proficient in managing daily operations, strong communication abilities for all types of customers, especially travelers.

My skills in customer service are complemented by a solid foundation in business administration, where I have successfully managed projects, travel experiences for influencers and Instagram community, optimized operational processes, and overseen financial management, by securing sponsor and creating public relations.

I bring a unique blend of interpersonal skills, organizational expertise, and strategic thinking outside the box, making me well-equipped to contribute to the success of both hospitality and business environments. Dedicated to maintaining high standards of service and operational excellence, I am committed to fostering positive experiences for guests and driving business growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Founder & Lead Host

El Paraiso Es
Medellin, Antioquia
12.2018 - Current

@elparaisoes Instagram account

Design and creation of experiences for travelers around the world, including: choice of destination, travel logistics, menu and beverage creation, partnership with sponsors, launch, and sales strategy.

Event host for foodie influencers and Instagram community: creation and management of events with local brands, such as brunches, talks, and workshops, with a proven track record of planning and executing successful events across various industries. Strong ability to manage multiple projects simultaneously while maintaining attention to detail and ensuring deadlines are met. Committed to delivering high-quality events that align with brand values and contribute to business growth.

Achievements:

  • Sold out in all experiences and partnerships, with more than 25 sponsors from all industries.

Sales Account Manager

Genomma Lab Internacional
Medellin, Antioquia
06.2022 - 09.2024

Sales Account Manager, Distribution Channel.

Built strong relationships with clients by providing exceptional customer service and managed accounts to ensure customer satisfaction and account retention.

Achievements:

  • Record sellout in September, Antioquia Region, lx 214, FY2023 vs. target
  • Increase of 22% in sales impacts in the region's stores in H1 2024.
  • Duracell season management in the most important region of the country.

Key Account Manager

Procter & Gamble
Medelllin , Colombia
06.2019 - 11.2021

Key Account Manager.

Identified new opportunities for growth within existing accounts, as well as potential new customers and collaborated with sales team members to develop solutions tailored to customer needs.

Achievements:

  • Sell Out Pacific Region lx 141 FY2021 vs. Target LX120. Rotation's historical record in May 2021.
  • Higher POS marketing coverage, 97% vs. Target 90% in the Pacific region.
  • Savings 7% in coverage vs. 2020, including inflation and market factors.
  • Sell in Ix120 FY1920 vs. target. All-time record in April 2020.

Education

Project Management (Postgraduate) -

George Brown College
Toronto, Ontario
09.2024

Bachelor Degree in Business Administration -

EAFIT University
Medellin, Antioquia
01.2020

Skills

  • Customer Service
  • Negotiation and Persuasive Selling
  • Leadership & Team Coordination
  • Problem-Solving
  • Power BI
  • Excel
  • Power Point
  • Word

Trainings Courses

  • Supply Chain Risk Management, Consultor GOLabs, 03/01/24
  • Project Management Diploma, Edivers - Mexico & Latin America, 01/01/19
  • Advanced Excel Course, Universidad Jaime Isaza Cadavid, 01/01/19

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • SMART SERVE CERTIFICATION
  • Persuasive Selling
  • Handling objections
  • Negotiation Skills
  • Communication Skills
  • Value Brackets
  • Finance For Everyone
  • Shopper & Kantar
  • Effective Business Writing
  • Leading With Emotional Intelligence
  • Situational Leadership Experience
  • Personal Finances
  • Peak Productivity
  • Effective Presentation Skills
  • Improve Your Life

Timeline

Sales Account Manager

Genomma Lab Internacional
06.2022 - 09.2024

Key Account Manager

Procter & Gamble
06.2019 - 11.2021

Founder & Lead Host

El Paraiso Es
12.2018 - Current
  • SMART SERVE CERTIFICATION
  • Persuasive Selling
  • Handling objections
  • Negotiation Skills
  • Communication Skills
  • Value Brackets
  • Finance For Everyone
  • Shopper & Kantar
  • Effective Business Writing
  • Leading With Emotional Intelligence
  • Situational Leadership Experience
  • Personal Finances
  • Peak Productivity
  • Effective Presentation Skills
  • Improve Your Life

Project Management (Postgraduate) -

George Brown College

Bachelor Degree in Business Administration -

EAFIT University
Daniela Roldan