Daniela Rincon
Vancouver,BC
Summary
Enthusiastic and reliable professional with excellent customer service and passion for creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
The 515 Bar
11.2023 - Current
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Contributed to positive team dynamics by supporting coworkers during peak periods and fostering open communication among staff members.
- Developed strong product knowledge through regular tastings and training sessions, enabling confident recommendations for customers seeking guidance on beverage selections.
- Assisted in inventory management, regularly restocking supplies and maintaining accurate records of stock levels.
- Safeguarded patron well-being by monitoring alcohol consumption levels and arranging alternative transportation when necessary.
SERVER
NUBA IN KITSILANO
06.2023 - 11.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
SERVER
EARL'S BAR + KITCHEN
01.2023 - 07.2023
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
HOSTESS/SERVER
BODEGA ON MAIN
01.2021 - 01.2022
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
Education
MARKETING DEGREE -
CORNERSTONE COLLEGE
VANCOUVER, BCSkills
- Exceptional customer service
- Strong Work Ethic
- Guest Engagement
- High-volume dining
- Service prioritization
- Food safety understanding
- Sales Techniques
- Point of sale operation
Availability
Upon request, as well as references.
Timeline
Server
The 515 Bar
11.2023 - Current
SERVER
NUBA IN KITSILANO
06.2023 - 11.2023
SERVER
EARL'S BAR + KITCHEN
01.2023 - 07.2023
HOSTESS/SERVER
BODEGA ON MAIN
01.2021 - 01.2022
MARKETING DEGREE -
CORNERSTONE COLLEGE
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