Daniela Ramirez
Montclair
Overview
8
8
years of professional experience
Work History
Administrative Social Worker
Children and Family Services
03.2025 - Current
- Supported clients and families with empathy and compassion during difficult times.
- Updated client documentation for accurate, compliant and current records.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
Eligibility Worker
San Bernardino County
02.2023 - Current
- Determined continuing eligibility for public assistance programs.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Interpret program regulations and assist customers with appropriate referrals to public assistance programs.
Customer Service Representative
Acehigh Promo
07.2022 - 01.2023
- Processed orders and Performed Data Entry.
- Professionally addressed complaints and/ or concerns.
- Responded to customer requests for products, services, and company information.
Sales Associate
T-Mobile
12.2020 - 07.2022
- Provided great customer service and ensured the customer’s needs were taken care of.
- Used problem-solving skills to deescalate difficult situations.
- Worked as a team player to meet monthly goals.
- Maintained the store clean and organized while also restocking accessories.
Crisis Text Line Counselor
Crisis Text Line
01.2022 - 05.2022
- Provided crisis intervention services, offering immediate support and stabilization.
- Supported clients in development of healthy coping strategies, leading to improved life management skills.
- Designed safe and supportive environment for clients to discuss issues.
Teacher Assistant
Kingsley Elementary
05.2017 - 05.2018
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
Education
Bachelor’s of Art - Sociology emphasis in Social Work
California State Polytechnic University, Pomona
05.2022
Skills
- Microsoft Office Experience
- Zoom Video Conferences
- Problem-solving
- Interpersonal communication
- Adaptability
- Independent
- Team player
- Active Listener
- Organization Skills
- Compassionate
- Crisis intervention
- Client confidentiality
- Empathy building
Community Service
I fed the homeless in my community with my peers in my youth group. Assisted in collecting goods such as clothes and canned food in order to donate them to our local church which would then distribute them to those in need in the community.
Timeline
Administrative Social Worker
Children and Family Services
03.2025 - Current
Eligibility Worker
San Bernardino County
02.2023 - Current
Customer Service Representative
Acehigh Promo
07.2022 - 01.2023
Crisis Text Line Counselor
Crisis Text Line
01.2022 - 05.2022
Sales Associate
T-Mobile
12.2020 - 07.2022
Teacher Assistant
Kingsley Elementary
05.2017 - 05.2018
Bachelor’s of Art - Sociology emphasis in Social Work
California State Polytechnic University, Pomona