Daniela Pizana-Carrasco
Sacramento
Summary
Dynamic professional with a proven track record in customer service at El Tapatio, excelling in high-pressure environments. Recognized for exceptional communication and multitasking skills, enhancing guest satisfaction and operational efficiency. Adept at fostering team collaboration and adapting to change, ensuring a seamless experience for clients and colleagues alike.
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
9
9
years of professional experience
Work History
Host
El Tapatio
08.2024 - 06.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
House Cleaner
Kings Cleaning
01.2024 - 07.2024
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
ABA Tutor
Learning Solutions Kids
09.2021 - 08.2022
- Partnered with families to develop home-based intervention strategies that complemented school-based services and promoted overall success.
- Expanded knowledge of current research findings in the field of ABA through regular professional development opportunities and trainings.
- Provided ongoing assessment and data collection to monitor student progress towards IEP goals.
- Maintained detailed records of student progress, adjusting treatment plans as needed to ensure continued growth and success.
- Promoted generalization of learned skills across various settings through consistent implementation of ABA techniques.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for individual students.
- Mentored new ABA tutors, sharing best practices for teaching strategies, data collection methods, and ethical considerations within the field of applied behavior analysis.
- Developed individualized treatment plans based on ABA principles to help clients reach goals.
Cashier
I Love Teriyaki
05.2016 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree -
American River College
Sacramento, CAHigh School Diploma -
Oakmont Highschool
Roseville, CA05-2018
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Foreign language skills (spanish/English)
- Team player mentality
- Adaptable to change
- Exceptional communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host
El Tapatio
08.2024 - 06.2025
House Cleaner
Kings Cleaning
01.2024 - 07.2024
ABA Tutor
Learning Solutions Kids
09.2021 - 08.2022
Cashier
I Love Teriyaki
05.2016 - 11.2019
No Degree -
American River College
High School Diploma -
Oakmont Highschool
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