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Professional with extensive experience in executive support roles, adept at managing diverse administrative tasks that enhance organizational effectiveness. Expertise in coordinating schedules, meetings, and travel arrangements for executives while maintaining compliance with regulatory standards. Aiming to leverage strong communication and problem-solving skills to contribute to the efficiency of an executive team. Background includes a solid foundation in customer relations and technical support, fostering a collaborative work environment.
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Dynamic Customer Service Representative with Philips Lifeline, recognized for exceptional communication skills and effective case management. Achieved service excellence through meticulous data management and prompt response times, enhancing patient care coordination. Proven problem-solver with a strong ability to collaborate in high-pressure environments, ensuring optimal satisfaction.

Dynamic Customer Service Manager with a proven track record at LENDNATION, excelling in compliance oversight and team collaboration. Skilled in data entry and effective communication, I developed strategies that significantly enhanced customer satisfaction and loyalty, while successfully resolving escalated complaints and driving operational excellence.

A high-performing and confident Account Executive and Deal Maker with 10 years of experience in client-facing sales and relationship management. I grow revenue, improve client satisfaction & Net Promoter Score, and expand solution and client footprint. This is achieved through a value-driven approach, where I bring the best of my brand across multiple business units and teams, leading to an outcome based solution. I have managed the Financial Services Sector for 8 years, holding relationships with C-suite executives across both global and local clients. I am also a culture champion and play an active and influential role for company culture. I have organised and run multiple sales and charity events as Head of the Social Committee. I consistently overachieve sales targets and am motivated by my clients, putting their best interests first.

Daniela Pena Perez

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