Daniela Palacios
Toronto,ON
Summary
Positive and friendly individual with strong commitment to providing exceptional customer service. Possesses keen understanding of food safety and sanitation practices, combined with excellent communication and multitasking abilities. Dedicated to creating memorable dining experiences that leave guests satisfied and eager to return.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Botticelli Ristorante Italiano
Woodbridge, ON
02.2023 - 12.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Barista
Via Espresso
Woodbridge, ON
08.2022 - 02.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Restaurant Server
Via Mercanti
Woodbridge, ON
06.2021 - 08.2021
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Served food and beverages promptly with focused attention to customer needs.
Education
Medico Cirujano Dentista - Ciencias De La Salud
Universidad Del Valle De Mexico
Mexico, Mexico 12-2019
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Food safety awareness
- Memory retention
- Complaint resolution
- Alcoholic beverage service
- Menu specials memorization
- Food preparation knowledge
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
Botticelli Ristorante Italiano
02.2023 - 12.2024
Barista
Via Espresso
08.2022 - 02.2023
Restaurant Server
Via Mercanti
06.2021 - 08.2021
Medico Cirujano Dentista - Ciencias De La Salud
Universidad Del Valle De Mexico