Daniela Murillo
Hawthorne
Summary
Adept at elevating guest experiences, I enhanced housekeeping standards at Cambria Hotel by implementing rigorous training and sanitation protocols. My leadership significantly improved service quality, leveraging skills in customer relationship management and sanitation standards. Recognized for mentoring staff and optimizing operational efficiency, my approach ensures excellence in guest relations and cleanliness.
Overview
2
2
years of professional experience
Work History
Housekeeping Supervisor
Cambria Hotel
06.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
Education
Colegio Joya De Ceren
High School 12.2022
Digital Marketing -
Insaforp
El Salvador 06.2022
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Cleaning practices
- Customer relationship management
- Sanitation standards
- Safety training administration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeping Supervisor
Cambria Hotel
06.2023 - Current
Colegio Joya De Ceren
Digital Marketing -
Insaforp
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