Daniela Mora Ortiz, MD
Port Moody,Canada
Summary
Medical Doctor specialized in Hematology and Hemotherapy with over 10 years of combined clinical, research, and biotechnology industry experience. Skilled in hematopoietic biology, stem cell research, and cell and gene therapy applications, with a strong track record in scientific support, customer engagement, and technical training at STEMCELL Technologies. Currently a Scientist in Scientific Support, providing troubleshooting expertise, cross-functional collaboration, and scientific training to researchers worldwide. Adept at aligning scientific insights with business strategy, and experienced in collaborating with R&D, sales, and marketing teams to advance customer solutions. Passionate about driving innovation in hematology through product management, leveraging deep scientific expertise, communication skills, and cross-functional experience to bridge science and business goals.
Overview
20
20
years of professional experience
Work History
Scientist, Scientific Support, Epithelial Cell Bio
STEMCELL Technologies
Vancouver, British Columbia
05.2022 - Current
- Resolve challenging customer inquiries escalated from Frontline Reps, Inbox Manager, Specialist/Program Manager.
- Troubleshot complex customer inquiries with precision and expertise.
- Strengthened ability to address customer needs efficiently.
- Demonstrate advanced technical and product expertise through extensive hands-on experience.
- Deliver hands-on support for complex procedures in professional training settings.
- Contribute to discussions aimed at assessing progress and streamlining future plans.
- Cultivate strong professional relationships with technical and product SMEs across different departments.
- Created tailored training strategies for diverse audiences, both external and internal.
- Skilled in generating suitable cell cultures and preparing necessary reagents.
- Advancing capabilities to drive large-scale interdepartmental and organizational efforts.
- Collaborate with cross-functional teams to advance research projects.
- Participate in weekly team meetings to discuss progress towards project goals and collaborate on solutions.
- Develop scientific resources such as Tech Tips, technical videos, and on-demand courses.
- Manage the crafting of technical support materials such as videos and courses.
Scientific Support Specialist
STEMCELL Technologies
Vancouver, British Columbia
02.2021 - 05.2022
- Managed customer inquiries related to epithelial and neural portfolios from the inbox.
- Troubleshoot technical issues and complaints, focusing on my specialty by analyzing customer data critically.
- Acquired advanced technical skills in the lab for practical training activities.
- Delivered case trend reports at tissue team and cross-departmental meetings using established methods.
- Developed internal workflow, ensuring comprehensive understanding of new product features.
- Generated email templates for effective troubleshooting.
- Assumed position as lead trainer during Product Training programs.
Education Associate and Lab Manager
STEMCELL Technologies
Vancouver, British Columbia
08.2018 - 01.2021
- Organized logistics for scientific training programs, encompassing participant registration, venue selection, material preparation, reagent coordination, catering arrangements and documentation.
- Served as backup trainer for hands-on training programs for staff, SME continuous education, new hires, and customers.
- Prepared diverse cell culture media for educational programs. Such as hSPCs, organoids, air-liquid-interphase cultures, and CFU.
- Assist in managing and dispatching telephone, email, and web chat correspondence with customers.
- Maintained detailed records of customer interactions in CRM database.
- Engage in process optimization projects to enhance training effectiveness.
- Created and distributed diverse documentation, including meeting minutes and program reports.
- Develop and maintain a strong knowledge of STEMCELL products.
- Supported SMEs in providing training as a trainer.
- Consistently deliver exceptional service and demonstrate professionalism to customers.
- Maintained records of laboratory inventory, chemicals, hazardous waste disposal, and safety protocols.
- Monitored the storage areas for proper labeling of chemicals and equipment according to safety standards.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Conferred with scientists regularly to understand and meet specific needs.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Proposed or approved modifications to project plans.
- Compiled reports detailing any incidents involving unsafe working conditions or improper use of laboratory equipment.
- Advised researchers on best practices when using lab instruments or conducting experiments.
- Investigated any potential hazards present within the workspace and took corrective action as necessary.
- Implemented quality control measures to uphold company standards.
- Maintained compliance with laboratory, company and legal regulations.
- Performed routine maintenance on lab equipment and maintained a log of activities.
- Collaborated with scientists on various research projects by providing assistance with testing protocols or troubleshooting issues as they arise.
Research Assistant II
Center for Stem Cells & Regenerative Medicine
Houston, USA
02.2013 - 02.2015
- Company Overview: The lab is focused in genome editing of human induced pluripotent stem cells (iPSCs) from patients with inherited genetic diseases (e.g
- Wiskott-Aldrich Syndrome, Cystic Fibrosis, etc.) as a model for stem cell based regenerative therapies
- After genetic correction of the disease-associated mutation, I intensively studied in vitro cell differentiation of iPSCs into hematopoietic lineages, intended to use for autologous cell transplantation
- An embryonic stem cell (ESC) 'knock-in' reporter line, offering reporter transgene expression by the RUNX1 enhancer was used to monitor the emergence of early hematopoietic stem/ progenitor cells
- The lab is focused in genome editing of human induced pluripotent stem cells (iPSCs) from patients with inherited genetic diseases (e.g
- Wiskott-Aldrich Syndrome, Cystic Fibrosis, etc.) as a model for stem cell based regenerative therapies
Observer program
MD Anderson Cancer Center
Houston, USA
02.2012 - 05.2012
- Company Overview: The MD Anderson Cancer Center in Houston is part of the world's largest medical center
- I had the opportunity to observe a team of hematologists and followed their clinical trials in leukemia and myelodysplasia
- The MD Anderson Cancer Center in Houston is part of the world's largest medical center
Senior Resident
Hospital Vall d´Hebron
Barcelona, Spain
05.2008 - 05.2012
- Assessment and evaluation of hematological inpatient diseases, weekly outpatient continuity clinics, in charge of hematological on-call emergencies 4-5 times a week and active part of the divisions of Stem Cell Transplantation, Cytogenetic, Molecular Biology (Hematology branch), Flow Cytometry, Cytology, Coagulation and Anemias
Senior Resident
Banc de Sang i Teixits
Barcelona, Spain
12.2010 - 03.2011
- Quality control in blood products, immunological tests for blood pathologies, clinical evaluation of cord blood donations for hematopoietic stem cell transplantation (HSCT) and study of chimerism before and after HSCT
General Practitioner (GP) Social Service /Professional Service
Mexican Social Security Institute (IMSS)
Cajeme, Mexico
02.2006 - 02.2007
- Served as the sole general practitioner for all medical needs in the community around the clock.
- Provided counsel to families on healthcare choices for newborns and elderly relatives.
- Directed patients with critical health issues to appropriate hospital services for urgent attention.
- Consulted with patients on lifestyle changes, diet and exercise.
- Coordinated routine patient assessments to track treatment progress.
- Performed complete or partial physical assessments and standardized tests to evaluate conditions and responses.
- Coordinated well-rounded patient care by collaborating with medical professionals in diverse clinical areas.
- Determined and prescribed medication, dosages, and schedule given patient's condition and allergies.
- Advised patients about diet, nutrition and other lifestyle behaviors to promote health and disease prevention.
- Delivered guidance on nutritional choices, exercise routines, and hygiene improvement.
- Responded promptly to emergency calls from patients in need of urgent care services.
- Provided guidance on balanced nutrition, personal cleanliness and disease prevention methods.
- Ordered laboratory tests and imaging scans to complete further investigations.
- Diagnosed conditions accurately by combining findings from examinations and test results.
- Managed acute and chronic diseases using evidence-based medicine guidelines.
- Performed physical examinations, ordered laboratory tests and prescribed medications.
- Prescribed appropriate medications according to established protocols while monitoring potential side effects.
- Assessed patient needs by taking detailed histories and performing comprehensive physicals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
Education
English Language studies -
Oxford, United Kingdom12.2015
Internship -
Fernando Ocaranza ,ISSSTE General Hospital
Hermosillo, Sonora, Mexico12.2015
Medical Residency - Specialist in Hematology and Hemotherapy
Vall d`Hebron Hospital
Barcelona, Spain05.2012
Doctor of Medicine - First degree Medical Surgeon
National Autonomous University of Mexico (UNAM)
Mexico City, Mexico04.2007
Some College (No Degree) - Cell And Gene Therapy
Global Partnership With ISCT And CMaT
Skills
- Product Management
- Communication Skills
- Project Management
- Experimental Design
- Customer Support
- Scientific Training
- Technical Troubleshooting
- Adaptability
- Problem-solving Aptitude
- Team Building
- Molecular Biology Research
- Cell culture techniques
- Cellular Biology
- Blood Analysis
- Bone Marrow Collection Techniques
- Stem Cell Collection
- Cord Blood Cell Separation
- Pluripotent Stem Cell Cultivation
- Hematopoietic Differentiation
- Cytology Expertise
- Laboratory Safety
Languages
- Spanish, Native
- English, Fluent
- German, Intermediate
References
Upon Request
Training
- Online hybrid training on cell and gene therapy,Workforce Development in Biomanufacturing - The Fundamentals, Global Partnership with ISCT and CMaT, 09/27 to 12/8/2023.
- Postgraduate training in thrombotic pathology, Navarra University, Pamploma, Spain, 01/01/11 - 01/01/12
- Cytology course 'diagnosis of myelodysplastic syndromes', Escola de Citologia S. Woessner-IMAS, Barcelona, Spain, 11/01/11
- 3rd integrated diagnostic workshop in myelodisplastic syndromes, Vall d´Hebron Hospital, Barcelona, Spain, 10/01/11
- Molecular biology course for hematologists, Sociedad Española de Hematología y Hemoterapia (SEHH), Madrid, Spain, 09/01/10 - 10/01/10
- Fourth upgrade interactive course in lymphomas, SEHH, Barcelona, Spain, 04/01/10
- 10th continuing education course in infectious pathology for residents of hematology, SEHH, Sitges, Spain, 03/01/10
- Clinic-pathologic upgrade in diagnosis and treatment of lymphoproliferative disorders, Hospital Universitari Clínic, Barcelona, Spain, 02/01/10
- Course for hematology and hemotherapy residents. Upgrade in multiple myeloma, Hospital Vall d´Hebron, Barcelona, Spain, 11/01/08
- Advances in palliative medicine, Hospital Sant Pau, Universidad Autónoma de Barcelona, Barcelona, Spain, 03/01/09
- Advanced life support XXI cardiopulmonary resuscitation course - Adult, Consell Català de Ressuscitació (CCR), Hospital de l`EsperenÇa, Barcelona, Spain, 02/01/09
- Antibiotic therapy supervised by Dr. Drobnic, Hospital del Mar, Universidad Autónoma de Barcelona, Barcelona, Spain, 05/01/08
- Intensive preparation course for hospital resident (MIR), Oviedo, Spain, 06/01/07 - 01/01/08
Publications Presentations
- Targeted Correction and Restored Function of CFTR Gene in Cystic Fibrosis Induced Pluripotent Stem Cells, Crane A.M., Kramer P., Bui J.H., Li X.S., Gonzalez-Garay M.L., Hawkins F., Liao W., Mora D., Wang J., Sun H.C., Paschon D.E., Guschin D.Y., Gregory P.D., Kotton D.N., Holmes M.C., Davis B.R., Stem Cell Reports, 04/14/15, 4, 4, 569-77
- Primary Gastrointestinal Aspergillosis 6 months after allogenic hematopoietic cell transplantation: a case report, Mora D, Barba P. et al., Transplant Infectious Disease, 06/01/13, 15, 3, E107-10
- The role of bone marrow aspiration in solid organ neoplastic diseases: a center experience, Mora D, Navarrete M, Ortega M, Sanchez-Morata C, Vallespí T., Haematologica Journal, 10/01/10, PB-194
- Neutrophilic Leukocytosis: Differential diagnosis apropos of 6 cases, Mora D, Navarrete M, Ortega M, Sanchez-Morata C, Vallespí T., Haematologica Journal, 10/01/10, PB-196
- Abdominal pain in a patient at 160 days after allogenic hematopoietic cell transplantation, VI course on the management of infectious complications in hematology, Segovia, Spain, 12/01/11
- Absence of C-MYC rearrangement studied by fluorescence in situ hybridization in two lymphomas with t(8;14)(q24.1;q32) demonstrated by conventional cytogenetic, XXXIII World Congress of the Society of Hematology, Las Palmas, Spain, 10/01/10
Professional Memberships
- Full specialist registration at GMC of United Kingdom, 01/01/15, present
- Spanish Hematology and Hemotherapy Association, 01/01/09, 01/01/12
- Collegiate at Col
- Legi Oficial de Metges of Barcelona, 01/01/08, 01/01/12
Affiliations
Mother of two
Animal lover
Fervent reader
Intense swimmer
Passionate traveler and language learner
Languages
English
Full Professional
Spanish
Native/ Bilingual
German
Limited
Timeline
Scientist, Scientific Support, Epithelial Cell Bio
STEMCELL Technologies
05.2022 - Current
Scientific Support Specialist
STEMCELL Technologies
02.2021 - 05.2022
Education Associate and Lab Manager
STEMCELL Technologies
08.2018 - 01.2021
Research Assistant II
Center for Stem Cells & Regenerative Medicine
02.2013 - 02.2015
Observer program
MD Anderson Cancer Center
02.2012 - 05.2012
Senior Resident
Banc de Sang i Teixits
12.2010 - 03.2011
Senior Resident
Hospital Vall d´Hebron
05.2008 - 05.2012
General Practitioner (GP) Social Service /Professional Service
Mexican Social Security Institute (IMSS)
02.2006 - 02.2007
English Language studies -
Internship -
Fernando Ocaranza ,ISSSTE General Hospital
Medical Residency - Specialist in Hematology and Hemotherapy
Vall d`Hebron Hospital
Doctor of Medicine - First degree Medical Surgeon
National Autonomous University of Mexico (UNAM)
Some College (No Degree) - Cell And Gene Therapy
Global Partnership With ISCT And CMaT
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