Daniela Moncada

Greet members and guests with a professional and welcoming attitude, while managing front desk operations in a fast-paced gym environment. Handle payments, schedule appointments, and assist with membership and merchandise sales. Maintain accurate client records by filing information, and updating digital systems. Trained as a key holder to independently open and close the facility, complete end-of-day procedures, and ensure that security protocols are followed. Support smooth daily operations through multitasking, communication, and a strong commitment to customer service.

Experienced in providing exceptional customer service, while supporting daily store operations, and maintaining a clean, organized sales floor. Trusted with key holder responsibilities, including opening/closing procedures, cash handling, and supervising the store in the absence of management. Skilled in driving sales through product knowledge, upselling, and creating a welcoming customer experience.