Daniela Mera

• Analyzed the financial statements and credit history of SME clients to assess creditworthiness and recommend tailored financial solutions.
• Evaluated risk exposure and prepared comprehensive reports for loan applications, ensuring alignment with internal credit policies and regulatory standards.
• Collaborated with commercial executives to develop financial strategies that supported client growth while maintaining portfolio health.
• Monitored loan performance, conducted follow-ups, and proposed early actions to mitigate risk and prevent delinquencies.
• Improved documentation and data processing workflows, reducing turnaround time for credit evaluations and client onboarding.
• Ensured compliance with financial regulations and internal audit procedures, contributing to accurate and transparent decision-making.

• Provided cross-functional administrative support to various departments including Treasury (Foreign Exchange), Accounting, Human Resources, and Personal Banking.
• Assisted in foreign exchange operations by supporting customer inquiries and coordinating currency negotiation appointments.
• Managed calendars and scheduled meetings for department heads, ensuring smooth coordination of internal and client-facing engagements.
• Performed general office duties such as document management, correspondence handling, and internal filing systems to ensure operational continuity during staff absences.
• Delivered high-quality customer service and ensured proper communication flow across departments during temporary staff coverage.

• Advised clients on financial products and services such as savings accounts, term deposits (CDTs), debit and credit cards.
• Handled the issuance and delivery of checkbooks, debit and credit cards, and processed various customer requests.

* Provided personalized financial solutions to meet individual client needs and improve overall satisfaction.

• Ensured all transactions complied with internal banking policies and procedures.
• Collaborated with a large team to meet sales targets and maintain high branch performance under pressure.