Summary
Work History
Education
Skills
Websites
Timeline
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Eric K. Richardson

Pickering,Canada

Summary

Bachelor of Information Technology, Computer and Communication Networks (Honours) Degree Graduate seeking a role in which to apply my education and build upon my knowledge and skills.

Work History

Quality Assurance Analyst (Coop Experience)

Sym-Tech Dealer Services
Toronto, ON
05.2024 - 09.2024
  • Discovered and documented software issues with software developers to ensure corrections, and communicated progress to end users.
  • Performed tests and retests of all program and software functions after developer updates to ensure a seamless, fully functional program, free of glitches, was delivered to end users.
  • Reduced overall ticket volume by 15%; resolved service tickets quicker than other new hires
  • Assisted other members of the QA team in identifying areas for improvement in processes and procedures.

Help Desk Technician

Centennial College
Scarborough, ONT
06.2024 - 07.2024
  • Provided Tier 1 technical support for over 1,000 students and faculty, resolving hardware, software, and network issues via phone, email, and remote tools.
  • Logged and managed service requests using ServiceNow software, ensuring timely resolution and customer satisfaction.
  • Troubleshot and resolved network connectivity problems efficiently and effectively.
  • Assisted users with account access issues, ensuring secure login procedures.
  • Documented support requests in ticketing system for tracking and analysis.
  • Escalated complex technical issues to senior technicians for advanced resolution.

Education

Bachelor of Information Technology - Computer and Communication Networks (Honours)

Centennial College
Scarborough, ONT
12.2024

CompTia A+
Toronto, ON

Skills

  • Software testing
  • Network troubleshooting
  • Technical support
  • Issue resolution
  • Collaboration and communication
  • Software testing expertise
  • Bug tracking
  • Quality assurance
  • Problem analysis

Timeline

Help Desk Technician

Centennial College
06.2024 - 07.2024

Quality Assurance Analyst (Coop Experience)

Sym-Tech Dealer Services
05.2024 - 09.2024

Bachelor of Information Technology - Computer and Communication Networks (Honours)

Centennial College

CompTia A+

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Eric K. Richardson