Daniela Luna
San Diego
Summary
Detail-oriented Administrative Specialist with a strong background in Member Support and Assistance, Customer Service, and Administrative Support. Experienced in scheduling, records management, and data entry. Adept at handling high-call volumes, maintaining compliance with HIPAA regulations, and working in fast paced environments. Proven ability to prioritize tasks, manage confidential information, and support client initiatives both in person and in administrative settings. 1
Overview
5
5
years of professional experience
Work History
Operations Specialist Second Class
US Navy
07.2020 - 07.2025
- Developed comprehensive training programs for new employees, speeding up their integration into the workforce and enhancing overall productivity.
- Scheduled and coordinated training courses for service members ensuring compliance with career development requirements.
- Processed administrative paperwork, assisting personnel with inquiries related to housing, pay, and legal concerns.
- Maintained confidential records and reports, ensuring accuracy and compliance with regulatory standards.
- Provided customer support via phone and in-person interactions, guiding personnel through processes and resolving concerns efficiently.
Service Receptionist
Kearny Mesa Ford and Kia
11.2021 - 04.2022
- Handled 30-40 inbound and outbound calls per hour, assisting customers with service appointments and inquiries.
- Contributed to team collaboration by effectively communicating with colleagues and management on daily tasks and priorities.
- Managed appointment scheduling, records maintenance, and administrative support for service advisors.
- Processed transactions as a part-time cashier, ensuring efficient and accurate financial operations.
Education
High School Diploma -
Jersey Village High School
Houston06-2020
Skills
- Patient Support & Healthcare Customer Service
- Electronic Health Records (EHR) Management
- HIPPA Compliance & Confidentiality
- Appointment Scheduling & Data Entry
- Call Center & High Volume Call Management
- Microsoft Office, Google Suite & Salesforce Proficiency
- Problem-Solving & Analytical Thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Receptionist
Kearny Mesa Ford and Kia
11.2021 - 04.2022
Operations Specialist Second Class
US Navy
07.2020 - 07.2025
High School Diploma -
Jersey Village High School
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