Daniela Lopez- Estrada
Aromas
Summary
I am a trilingual, hardworking and passionate job seeker with strong organizational and communication skills, ready to help others to receive assistance, no matter if they speak Mixteco, Spanish or English. I have experience in human services field, providing support and guidance to individuals in need. I have strong understanding of effectively working with people from diverse backgrounds.
Overview
5
5
years of professional experience
Work History
Trilingual Outreach and Enrollment Specialist
Community Action Board of Santa Cruz County
11.2023 - 06.2024
- Provide support to clients in English, Spanish or Mixteco as needed.
- Update, entered, and reviewed client data.
- Communicated effectively via telephone, email, and in person with prospective clients.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Provide outreach, education and application support related to Medi-Cal
- Intake, assess and determine eligibility for related services and programs
- Assist clients efficiently by providing information and referrals as needed
- Drive to outreach/education sites as needed.
Intake Specialist
Hartnell College Foundation
10.2022 - 02.2023
- Answered phone calls and provided new clients with required paperwork to initiate Emergency Rental Assistance.
- Completed clients application forms and filed clients' documents into good drive.
- Assessed clients' needs and determined eligibility for Emergency Rental Assistance.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Attended case reviews and provided feedback on client progress.
Community Outreach
Mujeres En Acción
07.2021 - 10.2022
- Connected individuals with available and relevant resources related to emergency rental and/or utility assistance .
- Acted as main point of contact between management and external community who were seeking emergency rental and/or utility assistance.
- Participate in public events and community groups to reach out to people who were in need of emergency rental and/or utility assistance.
- Filled out clients' applications for rental and/or utility assistance.
Migrant Students Tutor
Mini Corps
09.2019 - 01.2020
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits
- Developed student confidence through positive reinforcement strategies.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
Education
High School Diploma -
Watsonville High School
Watsonville, CA06.2019
Skills
- Eligibility Review
- Data entry skills
- Progress Reporting
- Compassionate Communication
- Multi-Line Phone Systems
- Appointment Scheduling
- Outreach skills
- Telephone and email skills
Timeline
Trilingual Outreach and Enrollment Specialist
Community Action Board of Santa Cruz County
11.2023 - 06.2024
Intake Specialist
Hartnell College Foundation
10.2022 - 02.2023
Community Outreach
Mujeres En Acción
07.2021 - 10.2022
Migrant Students Tutor
Mini Corps
09.2019 - 01.2020
High School Diploma -
Watsonville High School
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