Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Weight Lifting
Additional Information
Timeline
Generic

Daniela Jazmin

Abbotsford,BC

Summary

Proven track record in enhancing customer satisfaction and streamlining workflow at Apag Filipino Cuisine, demonstrating exceptional problem-solving and team collaboration skills. Skilled in Microsoft Office and adept at maintaining composure under pressure, I significantly contributed to achieving weekly targets and improving product offerings through insightful customer feedback. I'm always eager to learn and adapt fast in new environments. One thing about me I admire the most is I can remain calm while completing tasks and dealing with customers. I can multi-task in busy environments in an organized matter. I love creating a positive work environment or contributing to it. It's healthy to have good relationships with your colleagues and everyone that I've worked with are older than me. I've been able to create friendships and learn wisdom from those who have gone through the hardships of life. Kindness can go a long way and that's something I always keep in mind - that I'm kind to those I work with. I'm easy to get a long with and I keep things professional. Bringing an enthusiastic mood to work is what I always do because I love seeing people happy and smiling.



AVAILABILITY: Full Time - Flexible Hours

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Apag Filipino Cuisine
07.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Identified upselling and cross-selling opportunities, contributing to increased sales.
  • Collaborated with product team to communicate customer feedback, leading to improved product offerings.
  • Handled with Microsoft spreadsheets for organized preparation.
  • Worked in a fast paced environment efficiently.
  • Able to complete given tasks on a timely matter
  • Responded proactively and positively to rapid change.

Cashier

Popeyes® Louisana Kitchen
06.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.

Education

Certificate - Hospitality And Tourism Management

Western Community College
Surrey, BC
08.2023

High School Diploma -

Yale Secondary School
Abbotsford, BC
06.2023

Elementary -

Holy Cross School
Winnipeg, MB
06.2019

Skills

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Product Knowledge
  • Complaint Handling
  • Complex Problem-Solving
  • Assertiveness
  • Account updating
  • Calm and Professional Under Pressure
  • Microsoft Office
  • Order Fulfillment
  • Quality Control

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Accomplishments

  • Achieved customer growth by introducing new tactics for marketing.
  • Collaborated with team of 4 in the development of team goals.
  • Food Handling Certificate

Certification

  • Food Handling Safety Training

Weight Lifting

- Weight Lifting has been a long time hobby of mine because I did various sports. I wake up early every morning to workout and monitor my food intake to achieve fitness goals

Additional Information

- I look forward to pursuing BSN ( Bachelor of Science in Nursing ) at Douglas College. I've always been fascinated with the medical industry and was hoping to get more exposure in the field. I love taking care of the people I love and I feel great joy when I know someone is healthy. Life's too short to take things for granted and I just want to spread a healthy way of living- that's the reason why I want to be a nurse. Nurses are one of the kindest people I've met. Nurses are gentle and prioritize the needs of the patient that they are taking care of. I believe going down this career path in the near future would open lots of learning opportunities for me, and that's something I look forward to. Not just nurses but I believe that being part of medical field takes great responsibility and I have so much respect for anyone who has a career in the industry. I aspire to be a part of helping people live a healthy life even just in the smallest way possible.

Timeline

Customer Service Associate

Apag Filipino Cuisine
07.2024 - Current

Cashier

Popeyes® Louisana Kitchen
06.2022 - 08.2022

Certificate - Hospitality And Tourism Management

Western Community College

High School Diploma -

Yale Secondary School

Elementary -

Holy Cross School
  • Food Handling Safety Training

Daniela Jazmin