Daniela Hernandez Tobon
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Rep
North Seven Auto Body
10.2023 - Current
- Following lists and procedures when inspecting vehicles, calculate how much of a car’s damage will be covered by a driver’s insurance provider, managing multiple tasks and meeting time-sensitive deadlines, ordering car parts, responding to customer and insurance emails, answering calls and contributing outstanding customer service.
Hostess
Moxies - Yorkdale
07.2021 - 09.2023
- Managed multiple tasks and met time-sensitive deadlines, assisted with meeting, greeting and seating guests, providing an enjoyable dining experience by ensuring customers have all they need, manage reservations, set tables, take drink orders, and provide crayons, coloring books and snacks.
Hostess
Flo’s Diner
05.2020 - 06.2021
- Provide table service, connecting with guests, offer menu recommendations upon request, deliver checks and collect payments, communicate with staff and provide excellent customer services.
Education
High School Diploma -
Loretto College School
06.2020
Skills
- Customer Service
- Active Listening
- Problem Resolution
- Computer Proficiency
- Complaint Handling
- Payment Processing
- Professional telephone demeanor
- Follow-up skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Reading
I love to read Psychology, True- Crime, Mental Health and Fiction books in my free time. It brings me joy and helps calm my mind.
Timeline
Customer Service Rep
North Seven Auto Body
10.2023 - Current
Hostess
Moxies - Yorkdale
07.2021 - 09.2023
Hostess
Flo’s Diner
05.2020 - 06.2021
High School Diploma -
Loretto College School