Daniela Hernandez
Moreno Valley
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Licensed Nail Professional
Self Employed Services
03.2021 - Current
- Participated in ongoing professional development opportunities, staying current on best practices within the nail industry.
- Implemented creative marketing strategies to attract new clients through referrals and targeted advertising efforts.
- Enhanced customer satisfaction by providing quality nail services, including manicures, pedicures, and nail art.
- Provided exceptional aftercare advice to clients following appointments, ensuring their satisfaction and promoting the longevity of salon-provided services.
- Maintained a clean and sanitized work environment, adhering to state regulations and promoting the health of clients.
- Managed appointment scheduling efficiently while accommodating walk-in guests whenever possible, maximizing daily client volume without compromising service quality.
Housekeeper
Riverside University Health System
08.2018 - 06.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Administrator
Distribution Alternatives
02.2017 - 07.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Gathered, organized and input information into digital database.
Education
High School Diploma -
Moreno Valley High School
Moreno Valley, CA06-2016
Skills
- Critical thinking
- Active listening
- Teamwork
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Bilingual
- Infection Control Training
- Communication
- Computer skills
- Microsoft office
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Licensed Nail Professional
Self Employed Services
03.2021 - Current
Housekeeper
Riverside University Health System
08.2018 - 06.2022
Administrator
Distribution Alternatives
02.2017 - 07.2018
High School Diploma -
Moreno Valley High School
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